Responsibilities

The Senior AI Application Engineer will configure and integrate AI/GenAI workflows using platform APIs and customer data, ensuring smooth and secure deployment. They will translate customer requirements into technical solutions, validating workflow correctness and continuously refining prompts for optimal performance. This role involves developing and automating tasks using Python & SQL, and building prototypes using open-source Agentic Frameworks to streamline CX workflows. The Engineer will design, run, and analyze A/A experiments to measure and improve workflow quality and reliability, monitor AI workflows using business metrics and observability dashboards, and quickly respond to issues to ensure high availability. They will provide proactive solutions and regular updates to customers, maintaining high CSAT through effective troubleshooting and communication, diagnose and resolve platform issues related to APIs, data integration, and workflow configurations, collaborating with engineering when needed, and utilize APIs and integration protocols (JSON, REST, SOAP) to configure workflows and integrate with CRM/ATS tools. Additionally, they will write custom scripts to query databases and create reports for in-depth analysis and to demonstrate ROI to customers.