Senior Accounts Receivable Operations Analyst at RingCentral

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, TelecommunicationsIndustries

Requirements

5 years high volume B2B collections & deductions/dispute experience
Accounting Graduate
Netsuite experience
Knowledge of Collections, Cash Applications, and Billing procedures (desired)
Customer Service and Communication Skills - Provide excellent customer service to both internal and external customers
Ability to prioritize and handle multiple responsibilities
Analytical and Reporting skills - Ability to generate reports using Excel (vlookup, pivots etc) for recurring and ad hoc reporting and analysis
Strong Microsoft Office Excel skills
Strong attention to detail, goal-oriented
Willing to work night shift
Willing to work hybrid setup (10-11 days in office per month, Cubao or Ortigas)

Responsibilities

Billing and Collections: Daily delinquency notices
Payment and billing reconciliations
Reconcile customer disputes as they pertain to payment of outstanding balances
High volume phone calls and emails to assigned delinquent customers
Reporting: Weekly and monthly reporting to direct supervisor
Build ad-hoc reporting utilizing NetSuite and Excel
Team Planning: Participate in team planning meetings
Team player able to assist where needed
Meet defined department goals and activity metrics

Skills

Key technologies and capabilities for this role

NetSuiteExcelBillingCollectionsCash ApplicationsDispute ResolutionAccounts ReceivableB2B CollectionsDeductions Management

Questions & Answers

Common questions about this position

What benefits are offered for this position?

The role offers a comprehensive HMO package covering medical and dental, paid time off and paid sick leave, quarterly performance bonus, and employee assistance and wellness programs.

Is this a remote or hybrid role, and what are the office requirements?

This is a hybrid setup requiring 10-11 days in the office per month, with locations in Cubao or Ortigas.

What are the key required skills and experience for this role?

Candidates need 5 years of high volume B2B collections & deductions/dispute experience, must be an Accounting Graduate, and have NetSuite experience. Additional requirements include skills in billing and collections, reporting with NetSuite and Excel, and team participation.

What is the salary or compensation for this Senior Accounts Receivable Operations Analyst position?

This information is not specified in the job description.

What makes a strong candidate for this role?

Strong candidates will have 5+ years in B2B collections, NetSuite experience, accounting degree, Excel proficiency for reporting, customer service skills, attention to detail, and willingness for night shift and hybrid work.