Senior Account Manager - West Coast at Stanley Black & Decker

Los Angeles, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Construction Technology, Power Tools, SoftwareIndustries

Requirements

5+ years of B2B SaaS sales experience - a minimum of 1 year in a closing role
Bachelor’s or Associate degree (Engineering, Technology, or business-related field) – preferred
Experience using CRM solutions such as Salesforce.com is preferred
Proficient with Microsoft Suite applications
Solid mechanical and technology skillset with troubleshooting experience
Experience in Commercial Jobsite and Construction

Responsibilities

Develop new business with existing clients by calling into the base to cross-sell new products and expand current ones
Learn multiple software & hardware products and provide online & in-person demonstrations
Achieve quarterly/annual quotas and standards for activity (e.g., number of calls, new product introductions, training events, product demonstrations)
Understand customer goals, challenges, timeline, budget, and authority, and create account strategies for clients within your book of business
Maintain close relationships with existing users and key potential customers
Handle customer implementation, ongoing field training, and support of software products (e.g., Site Manager, Asset Tracking)
Perform sales demos (PPT demo slides, active product demos, or recorded demos)
Collaborate with and leverage Local Market Teams to ensure proper follow-up on leads and produce sales growth
Develop and execute sales plans with cross-functional partners to drive predictable sales cycles
Drive the Expansion Sales Cycle to increase User count company-wide
Serve as the lead point of contact for all larger client account management matters
Manage handoffs of Mature Accounts from the Account Executive Team
Liaise with cross-functional internal teams (e.g., Customer Support, Product Development) to improve the client experience
Work with the product team based on customer feedback and ensure new product launches are successfully communicated
Maintain and use Salesforce.com as a CRM and Planning tool; communicate successes and failures timely
Be the Technology Expert: Teach and mentor local market teams on contractors' needs, digital products, critical features, purchasing processes, and expanding engagement across SBD Brands

Skills

SaaS Sales

Account Management

Cross-Selling

Product Demonstrations

Customer Engagement

Sales Quotas

Field Training

Customer Implementation

Asset Tracking

Stanley Black & Decker

About Stanley Black & Decker

New Britain, ConnecticutHeadquarters

1843Year Founded

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Unlimited Paid Time Off

Wellness Program

Phone/Internet Stipend

Risks

Emerging Asian tool manufacturers increase competition, impacting market share and pricing.

Stricter environmental regulations may raise production costs for power tools.

Growing tool rental services could reduce individual tool purchases, affecting sales.

Differentiation

Stanley Black & Decker integrates WhisperDrive technology, enhancing product performance and market appeal.

DEWALT's POWERSHIFT system reduces CO2e emissions by up to 60%, leading in eco-friendly tools.

CRAFTSMAN's seven 2024 Pro Tool Innovation Awards highlight its industry-leading innovation.

Upsides

Partnership with WECS Renewables expands reach into the renewable energy sector.

Increased demand for eco-friendly tools boosts DEWALT's market traction in North America.

DEWALT's tool donation initiative supports tradespeople, potentially increasing brand loyalty.

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