Senior Account Manager - French speaker at Planet

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HospitalityIndustries

Requirements

5+ years’ experience in key account management or customer success roles, ideally within hospitality software or SaaS
Proven track record managing large enterprise or strategic hotel accounts across multiple geographies
Deep understanding of hotel operations and the hospitality technology landscape
Exceptional communication and negotiation skills in French and English
Ability to handle high-pressure customer situations with poise and professionalism
Experience with CRM systems (e.g., Salesforce) and account planning tools
Willingness to travel across the CEE region as needed (approx. 20–30%)
Fluent in French and English
Preferred Qualifications
Prior experience working with or within hotel groups or chains
Knowledge of property management systems (PMS), booking engines, revenue management systems (RMS), or similar hospitality tech
Familiarity with customer lifecycle management frameworks and SaaS metrics (e.g., NRR, churn, NPS)

Responsibilities

Own and manage relationships with a portfolio of high-value hotel customers in the CEE region (Strategic Account Management)
Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement (Retention & Value Delivery)
Act as the primary escalation point for strategic customers; resolve issues swiftly in collaboration with support, product, and engineering teams (Customer Escalations)
Develop and maintain long-term account strategies aligned with customer goals and internal business objectives (Account Planning)
Identify and execute on upsell and cross-sell opportunities by understanding evolving customer needs and aligning them with product offerings (Upsell & Cross-Sell)
Lead renewal discussions, contract negotiations, and pricing strategy in collaboration with legal and finance teams (Renewals & Pricing)
Educate customers on new features and best practices; act as a trusted advisor on the software’s strategic value (Product Education & Advocacy)
Build strong multi-level relationships (operational to executive) within customer organizations (Stakeholder Management)
Provide structured feedback to product and marketing teams based on customer insights and competitive intelligence (Customer Insights)

Skills

French

English

Strategic Account Management

Customer Retention

Upsell

Cross-Sell

Hospitality Technology

Hotel Operations

Account Planning

Business Reviews

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Remote Work Options

Wellness Program

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Equity

Commuter Benefits

Volunteering Paid Time Off

Parental Leave

Risks

Increased competition from companies like Antaris threatens market share.

Recent layoffs may impact operational efficiency and innovation.

Expansion of partnerships may stretch resources, reducing service quality.

Differentiation

Planet operates the largest fleet of Earth-imaging satellites globally.

Their subscription model ensures continuous revenue from diverse sectors.

Planet's AI-driven analytics enhance satellite imagery insights significantly.

Upsides

AI-driven analytics can expand into agriculture and urban planning sectors.

Partnerships with platforms like UP42 enhance data offerings and capabilities.

Smart city management using satellite data offers new revenue streams.

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