Scaled Customer Success Manager
Signifyd60,000 - 80,000 USD/year
- Full Time
- Junior (1 to 2 years), Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service, Software & SaaSIndustries
Requirements
The ideal candidate should possess at least one year of experience in Customer Success, customer service, or customer marketing, with experience in SaaS being a significant advantage. Strong written and oral communication skills are essential, along with impeccable organizational skills and a natural curiosity to understand customer needs. Analytical skills and the ability to leverage data for decision-making are also required, alongside superb relationship-building skills and the ability to cultivate deep relationships with customers and teams.
Responsibilities
As a Scaled Customer Success Manager, you will work as part of the Scaled/Digital Customer Success team, focused on helping customers win in their response management efforts through a digital-led customer journey. You will collaborate with Customer Experience Leaders, Product, and other cross-functional departments to develop digital communications for customers, create standardized and personalized communications based on triggers, monitor customer health and usage trends, partner with other teams to iterate on the customer journey, and provide value-add services such as webinars and in-app guides. You will also utilize Gainsight to build success plays and email templates, and work with Customer Enablement Managers to ensure a seamless transition from onboarding to the nurture phase, ultimately driving customer adoption and growth.
Skills
Customer Success
Digital Customer Journey
Customer Engagement
Customer Health Monitoring
Product Metrics
Gainsight
Customer Communication
Webinars
In-app Guides
Loopio
RFP response software for enterprises
About Loopio
Loopio specializes in simplifying the process of responding to Requests for Proposals (RFPs), Requests for Information (RFIs), Due Diligence Questionnaires (DDQs), and Security Questionnaires. Its main product is RFP response software that helps businesses manage and automate the intricate task of creating high-quality responses. The software features a smart content management system that organizes a company's knowledge base, making it easy for teams to collaborate, assign tasks, and review projects efficiently. Loopio operates on a subscription-based model, allowing clients to access its software and tools for a recurring fee. This model helps clients save time and improve the quality of their responses, enabling them to win more business. Loopio stands out from competitors by focusing on enhancing collaboration and efficiency for medium to large enterprises across various industries, including technology, healthcare, and finance.
Key Metrics
Toronto, CanadaHeadquarters
2014Year Founded
$203MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Consulting, Enterprise SoftwareIndustries
201-500Employees