Tomo

Digital Customer Success Manager / Program Owner

United States

Tomo Logo
$92,000 – $120,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Automotive, Customer Success Software, AI/Automation PlatformsIndustries

Requirements

Candidates should possess at least 3 years of experience in SaaS Digital Customer Success, demonstrating proficiency with customer success platforms and tools. They should also have a strong understanding of customer journeys and the ability to leverage data for personalized engagement.

Responsibilities

As a Digital Customer Success Manager, responsibilities include owning the digital customer journey, designing and executing scalable customer success programs utilizing automation tools, creating engaging self-serve resources such as training materials and FAQs, implementing AI-driven insights for personalization, analyzing customer data to create segments, collaborating with pooled CSMs to ensure a consistent experience, monitoring KPIs to measure program effectiveness, and working closely with various teams to deliver a cohesive customer experience.

Skills

Customer Success
Automation
AI-driven insights
HubSpot
Intercom
Gainsight PX
Content Creation
Data Analysis
Customer Segmentation
Digital Engagement Strategies

Tomo

Token-based social platform for creators

About Tomo

Tomo Inc. operates a platform called Astro that enhances social interactions between creators and their supporters in the Web3 space. Astro provides features like direct messaging, private rooms, and personalized feeds, all secured by blockchain technology. The platform uses tokens to create unique engagement opportunities, allowing supporters to access exclusive content and privileges based on their token holdings. Tomo targets the rapidly growing creator economy, which includes individuals and small businesses generating income through content creation. The company employs a freemium business model, offering basic features for free while charging for advanced features and premium content, often paid for with tokens. Tomo's goal is to reshape how creators and their audiences connect and engage.

Key Metrics

None, CaliforniaHeadquarters
2020Year Founded
$3.4MTotal Funding
SEEDCompany Stage
Consumer Software, Crypto & Web3Industries
11-50Employees

Risks

Blockchain technology evolution may outpace Tomo's current platform capabilities.
Intensifying regulatory scrutiny on token-based transactions poses compliance challenges.
Volatility in cryptocurrency markets affects Tomo's token-based revenue model.

Differentiation

Tomo integrates AI and blockchain for a seamless home-buying experience.
Astro platform offers token-based social interactions for creators and supporters.
Tomo's multi-chain wallet enhances digital asset management within Telegram.

Upsides

Tomo raised $3.5 million in seed funding led by Polychain Capital.
Growing creator economy boosts demand for platforms like Astro.
Increasing interest in SocialFi platforms enhances Tomo's market potential.

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