Customer Success Manager
Panopto- Full Time
- Junior (1 to 2 years)
Candidates should possess at least 3 years of experience in SaaS Digital Customer Success, demonstrating proficiency with customer success platforms and tools. They should also have a strong understanding of customer journeys and the ability to leverage data for personalized engagement.
As a Digital Customer Success Manager, responsibilities include owning the digital customer journey, designing and executing scalable customer success programs utilizing automation tools, creating engaging self-serve resources such as training materials and FAQs, implementing AI-driven insights for personalization, analyzing customer data to create segments, collaborating with pooled CSMs to ensure a consistent experience, monitoring KPIs to measure program effectiveness, and working closely with various teams to deliver a cohesive customer experience.
Token-based social platform for creators
Tomo Inc. operates a platform called Astro that enhances social interactions between creators and their supporters in the Web3 space. Astro provides features like direct messaging, private rooms, and personalized feeds, all secured by blockchain technology. The platform uses tokens to create unique engagement opportunities, allowing supporters to access exclusive content and privileges based on their token holdings. Tomo targets the rapidly growing creator economy, which includes individuals and small businesses generating income through content creation. The company employs a freemium business model, offering basic features for free while charging for advanced features and premium content, often paid for with tokens. Tomo's goal is to reshape how creators and their audiences connect and engage.