Scaled Customer Success Manager
Signifyd60,000 - 80,000 USD/year
- Full Time
- Junior (1 to 2 years), Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess at least three years of experience in Customer Success, ideally within a technology company, and demonstrate proficiency in both English and French. Strong strategic thinking and a passion for customer engagement are essential, along with the ability to drive rapid adoption and value realization across diverse customer bases.
Responsibilities
As a Scale Customer Success Manager, you will design and execute scalable success plans for a large customer base, acting as a strategic advisor to customers and proactively monitoring their data to identify opportunities and risks. You will engage with customers through regular check-ins, collaborate with Sales and Renewals teams to expand use cases and ensure contract renewals, and provide valuable insights to the Product team to reduce customer friction, while also maintaining an accurate CRM and embracing a culture of continuous learning and improvement.
Skills
Customer Success
API concepts
Customer relationship management
Strategic thinking
Bilingual: English and French
Postman
API development and collaboration platform
About Postman
Postman provides a platform for API development that helps developers and organizations design, test, document, and monitor APIs. The tools available on Postman enable teams to collaborate effectively, allowing them to share and manage APIs with ease. Users can access a variety of features through a subscription model, which includes different pricing tiers for individuals, small teams, and large enterprises, along with a free tier to attract new users. Postman has played a significant role in facilitating data exchange during the COVID-19 pandemic by offering API collections that provide real-time data for healthcare professionals, researchers, and government agencies. The company's goal is to streamline the API development process and enhance collaboration among development teams.
Key Metrics
San Francisco, CaliforniaHeadquarters
2014Year Founded
$422.2MTotal Funding
SERIES_DCompany Stage
Enterprise Software, HealthcareIndustries
1,001-5,000Employees