[Remote] Scale Customer Success Manager at Panopto

Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Loss Prevention, Security, TechnologyIndustries

Requirements

2+ years in customer-facing roles (Customer Success, Account Management, or Project Management), ideally in SaaS
Strong analytical and operational mindset — capable of turning data into actionable insights
Proficiency with SQL, BI dashboards, and HubSpot workflow setup (required)
Experience with CRM, reporting, and communication tools (e.g., HubSpot, Customer.io, Looker, Tableau)
Proven ability to manage multiple projects while maintaining attention to detail
Excellent written and verbal communication skills, including comfort presenting to client groups
Strong collaboration skills and ability to thrive in a remote, asynchronous environment
(Bonus) Experience in Loss Prevention or working with retail clients

Responsibilities

Own the customer lifecycle at scale — driving adoption, satisfaction, and value realization across a broad customer base
Use data and analytics to identify risks, uncover opportunities, and deliver proactive engagement strategies
Build and manage scalable programs (e.g., webinars, office hours, optimization calls, automated content)
Create dashboards and reports to track key metrics such as adoption, retention, NPS, and expansion
Act as the voice of the customer, sharing insights with Product, Sales, and Leadership to influence roadmap and strategy
Develop and maintain workflows in HubSpot and related tools to streamline communications and success programs
Collaborate cross-functionally to produce impactful customer education and engagement materials
Drive initiatives that reduce churn, improve engagement, and support account expansion

Skills

SQL

BI tools

HubSpot

data analytics

dashboards

workflows

customer lifecycle management

NPS

retention metrics

Panopto

Video management and streaming solutions provider

About Panopto

Panopto provides a video management and streaming platform tailored for businesses and educational institutions. Users can easily record, manage, and share video content securely, with the software compatible with both Windows and Mac systems. This allows individuals to create professional-quality videos without needing advanced technical skills. Panopto serves over 1,000 clients globally, including major companies and universities, and operates in the expanding enterprise video content management market, which supports live streaming, video recording, and secure hosting. The platform is subscription-based, offering features like interactive quizzes and advanced search capabilities, making it useful for corporate training and academic purposes. Panopto's goal is to facilitate effective video communication and learning by providing a comprehensive and user-friendly video solution.

Seattle, WashingtonHeadquarters

2007Year Founded

$47.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, EducationIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging competitors offering similar features at lower costs threaten Panopto's market share.

Rapid AI advancements may outpace Panopto's current capabilities, risking obsolescence.

Reliance on AWS Marketplace poses risks if AWS policies or pricing change negatively.

Differentiation

Panopto offers AI-powered video management solutions for education and enterprise sectors.

The platform integrates seamlessly with Learning Management Systems for enhanced educational experiences.

Panopto's certification of third-party hardware enhances its ecosystem of compatible tools.

Upsides

Growing demand for AI-driven video analytics in education boosts Panopto's market potential.

Expansion into AWS Marketplace simplifies procurement and deployment for enterprise customers.

Localized content hosting, like Japan cloud hosting, meets regional compliance needs.

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