Salesforce Trainer at Remitly

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Must possess at least a Bachelor's/College Degree, any field
Must have at least 2-3 years of working experience in the related field
Must have Salesforce or any CRM tools training experience
Has experience of delivering training workshops to participants of varying knowledge levels and IT literacy
Is able to effectively identify and analyze problems and propose solutions
Has experience of working with a global team that operate across time-zones
Is able to both actively listen to and effectively question to understand another’s viewpoint
Is able to challenge others where necessary and uphold training standards
Salesforce Certification would be an advantage

Responsibilities

On-demand training for all users using the Salesforce application – this includes ad hoc requests and new joiners/movers
On-demand training for all users using the PowerBI Sales Reporting application. This includes ad hoc requests and new joiners/movers
Creating or adjusting training content (video or PPT’s) on new or adjusted capabilities in Salesforce.com and Sales PowerBI App
Maintaining training content on centrally managed training repository i.e. Sales effectiveness training site
Reviewing SFDC Adoption Dashboards and identifying areas where additional training for BU’s and Event teams maybe required
Reviewing ServiceNow tickets and identifying areas of additional training where the closure of the ticket is related to process not being followed
Being a global point-of-contact for anyone with a knowledge or training-related enquiry about using GBS Salesforce
Creating and organizing training for specific roles within RX that utilize SFDC
Producing a monthly view of training conducted for each BU

Skills

Key technologies and capabilities for this role

SalesforcePowerBICRMServiceNowTraining DeliveryWorkshop Facilitation

Questions & Answers

Common questions about this position

What qualifications are required for the Salesforce Trainer role?

Candidates must have a Bachelor's/College Degree in any field, at least 2-3 years of working experience in the related field, Salesforce or CRM tools training experience, and experience delivering training workshops to participants of varying knowledge levels and IT literacy. Additional requirements include the ability to identify and analyze problems, propose solutions, work with global teams across time-zones, actively listen and question effectively, and challenge others to uphold standards. Salesforce Certification is an advantage.

Is this a remote or office-based position?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the company culture look like for this role?

The role involves working with global teams across time-zones and serving as a point-of-contact for teams worldwide, suggesting a collaborative and supportive environment focused on maximizing Salesforce adoption globally.

What makes a strong candidate for the Salesforce Trainer position?

Strong candidates will have Salesforce or CRM training experience, proven ability to deliver workshops to diverse groups, problem-solving skills, global team collaboration experience, and strong communication abilities including active listening and challenging when needed; Salesforce Certification strengthens the application.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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