Salesforce Support Manager

Bengaluru, Karnataka, India

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$60,000 – $80,000Compensation

Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Software DevelopmentIndustries

Requirements

Candidates should possess a Bachelor’s degree in a related field, and demonstrate at least 5 years of experience in Salesforce administration and support, with a strong understanding of Salesforce.com functionalities and configurations. Experience managing Salesforce deployments and change management processes is highly desirable.

Responsibilities

The Salesforce Support Manager will proactively identify system changes, gather user feedback, manage system changes without disruption, communicate changes to users, gather requirements, modify the system for increased benefits and usability, manage the change control process, manage new releases of SFDC, create and maintain Salesforce objects and functions, handle customization, create workflows and configurations, create reporting capabilities, provide ongoing support, maintain system integrity, manage user licenses, design user roles and profiles, create training materials, mentor users, document processes, assist with data migration, monitor data quality, and serve as the company subject matter expert on Salesforce.com.

Skills

Salesforce

Salesforce Administration

Salesforce.com

Configuration

Customization

Workflow

Reporting

Data Migration

User Roles

User Profiles

Training

Documentation

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

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