Sales Training Specialist

Employment Type: Full-time Location Type: Remote Workplace: Remote Language: English Department: SA - Operations Published: 2025-07-15

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Position Overview

ISTA Personnel Solutions South Africa, a global BPO company, is partnering with a USA-based client in the private-pay addiction treatment sector. We are seeking a Sales Training Specialist with prior healthcare sales experience to develop and lead a comprehensive training and quality assurance program for an onshore team of inbound sales representatives. This role requires a strong ability to coach and train representatives to convert leads with empathy, professionalism, and subtle persuasion, avoiding hard-selling tactics.

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Key Responsibilities

• Design, implement, and continuously improve a custom sales training program for inbound sales representatives.
• Coach agents to convert inbound calls into patient admissions without sounding scripted or overly sales-driven.
• Provide regular performance feedback, quality assurance monitoring, and call coaching.
• Collaborate closely with management to align sales techniques with clinical sensitivity and patient trust.
• Create documentation, scripts, and learning materials as needed.
• Utilize MS Office (Outlook, Word, PowerPoint) for tracking, feedback, and training support.

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Requirements

Must-Have Experience:

• Proven sales experience in the healthcare industry, ideally in high-stakes, private-pay environments.
• Solid background in training, coaching, or leading sales teams.

Soft Skills:

• Clear, confident communication style.
• Ability to coach adults, hold attention, and build trust.
• Emotionally intelligent and tactful, particularly in sensitive care settings.

Technical Skills:

• Basic computer literacy (MS Office, Outlook).
• Comfortable navigating CRM or call systems.

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Working Hours & Environment

• Working Hours: This role requires you to work USA hours, Monday to Friday, from 9 am to 6 pm EST (3:00 PM to 12:00 AM South African time). Please note these hours are subject to change depending on daylight savings.
• Work Environment: This is a remote role for South African Citizens only.

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Mandatory Requirements

• Internet: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

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Application Instructions

If you are not contacted within 14 working days, please consider your application unsuccessful.