Sales Trainer, POS at Global Payments

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FinTechIndustries

Requirements

Bilingualism (French and English) - Must be able to conduct online and in-person training sessions in both official languages
Relevant degree in a related field from an accredited university (or relevant experience in lieu of a degree)
Typically minimum 1-2 years relevant experience in sales training OR a mix of sales and sales training, preferably in merchant sales
Intermediate full scope of knowledge of company and industry to support sales initiatives
Intermediate ability to coach and mentor sales effectively on all levels
Learns to use professional concepts and applies company policies and procedures to resolve routine issues
Works on problems of limited scope, follows standard practices and procedures
Builds stable working relationships internally
Normally receives detailed instructions on all work

Responsibilities

Develop and deliver internal training courses/programs targeting new hire orientation, product training, sales process and consultative selling, sales effectiveness, presentation skills, phone selling skills, etc
Apply foundational knowledge of the Sales Function to design curriculum/content (tests, visual aids, etc.), select appropriate delivery mechanisms (classroom, webcast, e-learning, field training, etc.) and conduct training
Develop and monitor metrics for evaluating training effectiveness
Accountable for broader Sales Function talent development as part of Sales functional excellence/performance improvement initiatives
Deliver a range of training on moderately complex products, processes and soft skills content to diverse audiences, demonstrating clear understanding of subjects and deviating from materials based on audience knowledge
Analyze, research and develop training solutions following instructional design theory, submit for review and approval, and tailor programs based on individual customer needs
Provide cross training and support for colleagues
Provide detailed advice and support relating to areas of expertise
Provide basic coaching for team members and junior leadership relating to low impact scenarios (e.g., applying basic leadership content or understanding merchant statements and pricing initiatives)
Ensure delivery of multiple training requirements for a key customer/department based on training needs
Evaluate participants on set criteria, document feedback, deliver to trainees and share with leaders to partner with management to foster development of sales organizations