Bachelor's Degree in a related field of study from an accredited university (relevant experience in lieu of a degree may be considered)
Typically no relevant experience required
Previous sales experience, preferably in merchant sales (preferred)
Knowledge and understanding of B2C and B2B merchant environments (preferred)
Responsibilities
Focuses on training programs/courses specific to the Sales Function, including developing and delivering internal training courses/programs targeting new hire orientation, product training, sales process and consultative selling, sales effectiveness, presentation skills, phone selling skills, etc
Applies foundational knowledge of the Sales Function to design curriculum/content (tests, visual aids, etc.), select appropriate delivery mechanisms (i.e., classroom, webcast, e-learning, field training, etc.) and conduct training
Develops and monitors metrics for evaluating training effectiveness
May be accountable for broader Sales Function talent development as part of Sales functional excellence/performance improvement initiatives
Assists senior level team members in the delivery of a range of training from simple to moderately complex products, processes and soft skills content, to diverse audiences, demonstrating a clear understanding of given subject or subjects following training materials with little to moderate deviation
Partners with senior trainers on topics/trends identified when coaching representatives
Provides basic advice and support relating to processes, products or soft skills content, to internal customers seeking guidance when necessary