Sales Systems Manager, Salesforce

Position Overview

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GitLab is an open-core software company developing the most comprehensive AI-powered DevSecOps Platform, used by over 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world, accelerating human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We operate on our product and stay aligned with our values.

The Manager, Sales Systems is a strategic leadership role reporting to the Director of Business CRM Systems. We are seeking a dynamic self-starter who thrives in customer-centric environments, excels under pressure, and possesses exceptional time management and prioritization skills. The ideal candidate is comfortable navigating ambiguity and rapid change, with a proven ability to resolve complex issues, mitigate roadblocks, and achieve financial and management objectives collaboratively. This role requires deep technical expertise, strong leadership capabilities, the ability to anticipate business needs, scale teams proactively, and maintain alignment between technology solutions and corporate objectives.

As Manager, Sales Systems, you will lead production support and KTLO operations, manage a team of Salesforce administrators and release managers, and collaborate with cross-functional teams to maintain CI/CD pipelines and oversee our sales systems infrastructure. You will also manage release administrators for CI/CD teams and provide critical expertise and strategic influence on future system roadmaps, working closely with Enterprise Architects to shape our CRM ecosystem.

Responsibilities

• Manage the Salesforce Admins, Release managers, and production support for our lead-to-cash systems.
• Lead system design discussions involving multiple teams, presenting alternatives and impact assessments.
• Drive adoption of technology and process changes across the enterprise.
• Architect, design, build, test, and deploy scalable, secure Salesforce solutions supporting global GTM strategy.
• Lead solutioning efforts across Sales Cloud, Slack, Agentforce, Experience Cloud, and Salesforce Data Cloud.
• Provide hands-on, expert-level technical assistance to delivery and Salesforce engineering teams.
• Drive end-to-end delivery on large, complex, cross-functional projects with minimal oversight.
• Build and manage global teams while mentoring junior team members.
• Evaluate team performance through clear, measurable goals and KPIs.
• Plan for current and future resourcing needs for sustainment and projects.
• Work closely with business stakeholders to understand requirements and translate them into actionable solutions.
• Manage senior stakeholders and influence strategic decisions at the executive level.
• Proactively identify and oversee risk areas across the Salesforce landscape.
• Ensure organizational compliance with best practices and maintain system integrity.

Requirements

• 6+ years implementing Go-to-Market strategies and Salesforce in global organizations.
• 3+ years leading large-scale, cross-functional Salesforce transformation projects.
• 3+ years in program management, transformation, or strategic roles.
• 5-6 years implementing, configuring, and integrating SaaS software.

Company Information

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.