Sales Support Specialist, Commercial at Waterworks

Danbury, Connecticut, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Luxury Goods, Design, Home FurnishingsIndustries

Requirements

3+ years administrative or project management experience
Strong organizational skills
Ability to manage multiple tasks and priorities
Great communications skills, verbal and written
Tech savvy with proficiency in Microsoft office
Driven to exceed goals and client expectations
Art/Interior design or luxury retail/service experience preferred
Travel required up to 10% of the time to client meetings

Responsibilities

Deliver exceptional customer-centric service and order management to internal & external customers
Own order management process from pre-order through delivery
Perform operational duties to support the sales channel as needed (samples, inventory transactions, send shipments; refunds)
Support the channel’s sales efforts; quote/order entry; sample requests; processing and collecting payments
Proactively manage all new and existing open orders by working with order contacts to ensure delivery of products/orders arrive at the right time at the right place
Manage all communications between internal departments and external clients to ensure order accuracy, timely delivery and client satisfaction
Partner with CMM, Client Services, and Technical Support Team to resolve client issues in timely manner and to client’s satisfaction
Work with freight companies to track delivery of shipments and coordinate seamless deliveries to meet client’s expectations; making any necessary adjustments in accordance with the Freight Accommodations Guidelines
Complete order notes to maintain consistent communication of order status
Maintain requested delivery dates to meet client’s expectations and company guidelines
Collect deposits or balance payments on orders; arranges balance due payment before shipment
Facilitate the completion of signed terms and conditions
Respond to client inquires in a timely and professional manner
Adhere to team guidelines and values
Other duties or projects around order and project management as assigned

Skills

Key technologies and capabilities for this role

order managementcustomer serviceclient supportinventory managementpayment processingrefund processingsales support

Questions & Answers

Common questions about this position

What benefits does Waterworks offer?

Waterworks provides a comprehensive benefits package including medical/dental/vision, 401k retirement savings plan, generous PTO program (vacation, personal and sick time), summer half days, a volunteer day, at least 8 federal holidays, and a floating holiday.

Is this a remote role, or do I need to be in the office?

This is a hybrid role that requires onsite presence a minimum of 3 days per week at the Global Corporate Office in Danbury, CT.

What skills or qualities are needed for the Sales Support Specialist role?

The role requires being highly organized, having a passion for design, a customer-centric approach, and enjoying a fast-paced environment.

What is the company culture like at Waterworks?

Waterworks fosters a highly collaborative, creative environment that values each team member’s contributions.

What compensation can I expect for this position?

Waterworks offers competitive salaries and bonus potential, though specific amounts are not detailed.

Waterworks

High-end bath and kitchen design products

About Waterworks

Waterworks specializes in high-end bath and kitchen design, offering luxury products such as faucets, lighting, and fittings. Their products combine American ingenuity with European craftsmanship, appealing to homeowners, interior designers, and architects who prioritize elegance and functionality. Waterworks sells its premium offerings directly through its website and through partnerships with design professionals. What sets Waterworks apart from competitors is its commitment to design authenticity and innovation, ensuring that each product is not only functional but also a statement piece that enhances the ambiance of a space. The company aims to provide tailored design solutions that meet the specific needs of its discerning clientele.

Danbury, ConnecticutHeadquarters

1978Year Founded

ACQUISITIONCompany Stage

Design, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Holidays

Professional Development Budget

Risks

RH's outdoor furniture collection could impact Waterworks' luxury home fixture market share.

Sodalivery's acquisition may lead to strategic shifts affecting Waterworks' brand identity.

RH's Design Galleries expansion may attract Waterworks' clientele, impacting sales.

Differentiation

Waterworks offers a complete bath and kitchen solution under one brand.

The company combines American ingenuity with European craftsmanship in its products.

Waterworks provides personalized design and shopping assistance for tailored client solutions.

Upsides

Growing demand for luxury home fixtures post-pandemic boosts Waterworks' market potential.

Eco-friendly product interest aligns with Waterworks' potential for sustainable design innovation.

E-commerce expansion offers Waterworks a broader market reach for luxury home goods.

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