Sales Support Senior Analyst at Adobe

Noida, Uttar Pradesh, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Bachelor’s or master’s degree (Business, Computer Science, or related discipline)—Tier 1 Institutes preferred
Minimum 5+ years experience in Sales Operations, CRM Operations, or Sales Support
Salesforce and/or Dynamics 365 proficiency (Admin or Consultant-level)
Familiarity with tools such as Clari, Gainsight, CPQ, Anaplan, or similar Sales ecosystems
Working knowledge of ETL tools (Data Loader, DemandTools) and Power BI reporting
Excellent analytical, problem-solving, and communication skills
Strong stakeholder management and ability to operate in a fast-paced, global environment
Proactive ownership mindset

Responsibilities

Provide global sales support, resolving process, system, and access-related issues across Salesforce, Dynamics 365, and associated Sales applications (Clari, Gainsight, CPQ, Anaplan, etc.) for Sales and Sales Ops teams across all geographies (24×5 model)
Manage and triage support tickets through ServiceNow and CRM workflows, ensuring adherence to SLAs and resolution quality benchmarks
Partner with Product Owners and Automation COE teams for escalations and recurring issue analysis
Support configuration and troubleshooting in Salesforce and Dynamics 365
Perform validation of CRM workflows, business rules, opportunity and account creation logic, and integration flows
Assist in UAT and process enhancements linked to new releases, integrations, and provisioning updates
Identify recurring operational gaps and propose process automation or simplification opportunities
Contribute to Gen AI transformation initiatives and collaborate with Automation COE to pilot and scale deflection models for Tier 1 queries
Administer user access requests and provisioning for Sales Tools (Salesforce, Dynamics 365, Clari, Gainsight, CPQ, etc.)
Perform data hygiene and clean-up activities including deduplication, validation, and record integrity maintenance
Conduct routine audits to ensure compliance with global data governance standards
Provide support and functional demos on integrated sales applications (Clari, Anaplan, CPQ, Adobe Sign, etc.)
Partner with Field Enablement and Product Ops teams to create job aids and reference guides for end-users
Maintain dashboards on case volume, SLA adherence, ART, and deflection metrics through Power BI
Highlight trends, root causes, and recommendations to leadership for continuous improvement
Collaborate cross-functionally with Sales Operations, Product Managers, and Field Operations to align on upcoming releases and transitions

Skills

Salesforce

Dynamics 365

ServiceNow

Clari

Gainsight

CPQ

Anaplan

CRM Configuration

Sales Operations

Automation

UAT

Workflow Management

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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