Sales Support Rep Analyst at Adobe

Noida, Uttar Pradesh, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Bachelor’s or equivalent experience in Computer Science or related field from Tier 1 Institutes preferred
Minimum 2 years in Sales Operations, CRM Operations, or Sales Support
Flexibility to work in a hybrid environment with rotational shift schedules, including night shifts
Proficiency in Salesforce and/or Dynamics 365 (Core Admin & Support)
Familiarity with Clari, Gainsight, CPQ, Anaplan, or similar ecosystems is a plus
Working knowledge of ETL tools and Power BI reporting
Outstanding analytical, problem-solving, and communication skills
Strong collaborator management and ability to excel in a fast-paced, global environment
Proactive ownership attitude with a focus on continuous improvement

Responsibilities

Offer outstanding support to Global Sales Organization, addressing process, system, and access challenges within Salesforce, Dynamics 365, and other critical sales applications
Manage support tickets through ServiceNow and CRM workflows, ensuring strict adherence to SLAs and maintaining high-resolution quality benchmarks
Collaborate with Product Owners and Automation COE teams for customer concerns and recurring issue analysis
Support configuration and troubleshooting in Salesforce and Dynamics 365, validating CRM workflows, business rules, and integration flows
Identify operational gaps and propose process automation or simplification opportunities, contributing to Gen AI transformation initiatives
Coordinate user access requests and perform data governance activities, ensuring compliance with global standards
Offer functional support and demonstrations on coordinated sales applications, collaborating with Field Enablement and Product Ops teams to develop user guides

Skills

Salesforce

Dynamics 365

ServiceNow

CRM

Salesforce Configuration

CRM Workflows

Business Rules

Data Governance

Process Automation

Gen AI

Sales Operations

SLA Management

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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