Customer Experience, Contract & Sales Support
World KinectSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
IT Services, Managed Service Provider, Telecommunications, Software LicensingIndustries
Requirements
Candidates should have experience working within a Managed Service Provider, telco or carrier service provider, along with strong Excel skills, supervisory experience, a keen interest in technology and conceptualizing consumption models, the ability to multitask and work under pressure, high attention to detail, commercial acumen, and aptitude for sales, including engaging teamwork and autonomous work habits. Previous inside sales experience in an IT distributor or MSP with indirect licencing support experience between MSP and a vendor is preferred, and knowledge of Microsoft licensing models, including indirect CSP programs, is highly desirable.
Responsibilities
The Sales Support Officer will provide outstanding customer service and sales support to customers and the Tier 1 (Enterprise) sales team, managing sales calls, providing product support including recommendations, order status updates, and managing order deliverables. They will oversee and execute indirect CSP renewals, ensuring timely and accurate licensing for Microsoft products and services, and will also manage margin with existing business clients. Additionally, the role involves upselling and cross-selling licenses, assisting with Enterprise clients’ transactional queries around licensing, generating quotes, maintaining relationships with software vendors and distributors, and working with sales/technology SME’s to facilitate ongoing run-rate transactions, while participating in ongoing training and joining company events.
Skills
Excel
Customer Service
Sales Support
Licensing
Microsoft
Order Management
Upselling
Cross-Selling
Client Support
Contract Management
Communication
Teamwork
Autonomy
Technology Awareness
Connectly
AI-powered marketing automation for e-commerce
About Connectly
Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.
Key Metrics
San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees