Sales Support Officer (AU IT Services, WFH)

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: (Not provided in the description)
• Brief Description: This role provides outstanding customer service and sales support to customers and the Tier 1 (Enterprise) sales team, focusing on renewal management, upselling, and maintaining relationships with software vendors and distributors.

Requirements

• Experience working within a Managed Service Provider (MSP), telco, or carrier service provider.
• Excel Skills
• Supervisory experience
• Keen interest in technology and ability to conceptualize consumption models.
• Ability to multitask and work under pressure.
• High attention to detail and commercial acumen.
• Aptitude for sales, including being engaging, working as part of a team, and autonomously.
• Previous inside sales experience in an IT distributor or MSP with indirect licensing support experience between MSP and a vendor.
• Nice to Have: 1-2 years previous experience in quoting and/or customer experience in technology or a related industry.
• Experience with handling Commercial Contracts and Sales Support.

Responsibilities

• Provide outstanding customer service and sales support to customers and the Tier 1 (Enterprise) sales team.
• Manage sales calls, provide product support including recommendations, order status updates, and manage order deliverables.
• Oversee and execute indirect CSP renewals, ensuring timely and accurate licensing for Microsoft products and services.
• Upselling and Cross-Selling licenses.
• Work with sales/technology SME’s to facilitate ongoing run-rate transactions.
• Maintain product knowledge across key vendors and participate in ongoing training, primarily Microsoft and other software vendors.
• Assist and deal with Enterprise clients transactional queries around Licensing.
• Client Support: Act as a point of contact for existing business clients, addressing inquiries and resolving issues related to renewals and licensing.
• Generate quotes.
• Maintain relationships with software vendors and Distributors.
• Build and maintain relationships with internal sales teams and key contacts within the BA client base.
• Manage margin with Existing Business.

Application Instructions

• (Not provided in the description)

Company Information

• Company Name: ConnectOS
• Company Status: Certified as a Great Place to Work and a top-rated Philippines employer of choice.
• Company Description: A leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. Specializes in premium resourcing and productivity solutions.
• Founded By: Australian CEO
• Benefits & Perks:
  • WFH (Work From Home)
  • Medical, Dental, and Life Insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Regular Company Events
  • Work Life Balance
  • Career growth opportunities