Sales Support Officer (AU IT, Hybrid) at Connectly

Mandaluyong, Metro Manila, Philippines

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₱780,000 – ₱780,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, Managed Service ProviderIndustries

Requirements

Experience with Connectwise Sell and know how to edit templates, build tabs, make customizations
Actively seeks out market information and takes an active interest in business issues
Tailors communication content, channel and style to the audience to increase understanding and acceptance
Experience with MSP Environment
Experience with Connectwise Manage (PSA)
Nice to Have: Background working with clients based in New Zealand
Integrates information from a range of sources, able to see patterns and themes
Correctly documents time and expenses in Connectwise as it occurs
Can understand when you require more information, must escalate, requires someone else to deal with the problem
Works consistently to identify and remove barriers and impediments

Responsibilities

Next Meetings and Follow Ups scheduled and New Opportunities created as requests come in [Opportunity Management]
Creation of Agreements following processes and Monthly reconciliations undertaken [Agreement Management]
Maintain appropriate stock levels and Undertaken regular stock takes [Inventory Management]
Receiving Stock, Placing Orders, and Finding Replacement Stock [Procurement]
Generate reports and Provide support to get meetings scheduled in [Business Technology Review Preparation]
Develop and Maintain relationships with vendors, Leverage Marketing Development Funds from Vendors, and Attend industry events [Vendor Relationships]
Find and develop relationships with our vendors, Attend events to show support, Document priority matrix of Distributor purchases [Distributor Relationships]
Creating Quotes/Proposals on behalf of Sales Person, Creating and sending routine quotes based on replacement schedule, Managing and Maintaining Quote Templates [Quoting and Proposals]
CRM and Quoting tools maintained, Operational Processes developed and documented, Business Technology Review structure maintained [Tool Management]

Skills

Key technologies and capabilities for this role

Connectwise SellConnectwise ManageMSP EnvironmentCRMQuote TemplatesOpportunity ManagementAgreement ManagementInventory ManagementProcurementVendor RelationshipsDistributor Relationships

Questions & Answers

Common questions about this position

What is the salary for the Sales Support Officer position?

The salary is P65,000 as a monthly package.

Is this role remote or hybrid, and what is the schedule?

This is a hybrid work setup with a Monday to Friday schedule from 08:00 AM to 05:00 PM PHT.

What skills are required for this Sales Support Officer role?

Required skills include experience with Connectwise Sell (editing templates, building tabs, customizations), Connectwise Manage (PSA), MSP environment, tailoring communication to audiences, and actively seeking market information.

What benefits does Connectly offer?

Benefits include hybrid work setup, medical, dental coverage and life insurance from day 1, paid vacation and sick leave, competitive salary with annual appraisal, financial assistance, 13th month pay, complimentary sleeping quarters, coffee, fitness facilities, regular events, and career growth opportunities.

What makes a strong candidate for this role?

A strong candidate has hands-on experience with Connectwise Sell and Manage in an MSP environment, can tailor communications effectively, actively seeks market info, and has nice-to-haves like New Zealand client background or vendor relationship skills.

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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