[Remote] Sales Support Officer (AU IT Services, WFH) at Connectly

Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, Managed Service Provider, Telecommunications, Software LicensingIndustries

Skills

Key technologies and capabilities for this role

ExcelCustomer ServiceSales SupportLicensingMicrosoftOrder ManagementUpsellingCross-SellingClient SupportContract ManagementCommunicationTeamworkAutonomyTechnology Awareness

Questions & Answers

Common questions about this position

Is this position remote or work-from-home?

Yes, this is a fully remote position with Work From Home (WFH) provided as a benefit.

What benefits are offered for this role?

Benefits include WFH, medical, dental, and life insurance from day 1, paid vacation and sick leave with quarterly sick leave conversion, competitive salary package with annual appraisal, and a financial assistance program.

What are the key skills required for this Sales Support Officer role?

Key requirements include experience in MSP, telco, or carrier service providers, Excel skills, supervisory experience, previous inside sales experience in IT distributor or MSP with indirect licensing support, and aptitude for sales with multitasking under pressure.

What is the company culture like at ConnectOS?

ConnectOS is certified as a Great Place to Work and a top-rated Philippines employer of choice, focusing on premium resourcing and productivity solutions as a leading offshore talent provider.

What makes a strong candidate for this position?

Strong candidates have experience in MSP or IT sales support, supervisory skills, Excel proficiency, and a keen interest in technology with commercial acumen; nice-to-have includes 1-2 years in quoting or customer experience in technology.

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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