Sales Support Consultant - Electric Power at Caterpillar Inc.

Peoria, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Electric Power, Energy, ManufacturingIndustries

Requirements

Customer Focus: Extensive experience facilitating creation of the 'right' products and services to resolve customer business issues, fostering strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement, advising others on creating customer focused environments, anticipating customer needs to proactively meet and exceed expectations, measuring customer satisfaction to implement service improvements, and communicating customer focus as an organizational strategy
Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues
Good technical knowledge, particularly in packaged genset products for large electric power applications
Desire to be closely involved with high profile projects for key account customers, especially in the data center market

Responsibilities

Act as a liaison to Global Account Managers to better understand customer needs and provide focused support to the data center market
Respond to customer and dealer technical inquiries for the data center market from conceptual project phase through commissioning, including development of Design to Order (DTO) quotations for custom products
Consult with dealer and sales organizations on product offerings and best applications, providing project-specific technical guidance and interfacing with core engineering teams to investigate alternative solutions
Provide feedback to engineering and product definition teams to drive and improve future product development
Identify and deliver product application training, and create independent materials and white papers for frequently requested topics
Support the pre-production rollout of new Large Electric Power technology to global account customers
Provide front line technical support to dealers and sales teams with a focus on packaged genset products

Skills

Electric Power

Genset Products

Application Engineering

Technical Support

Sales Support

Data Centers

Customer Liaison

Global Accounts

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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