Sales Support Consultant at Caterpillar Inc.

Irving, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Electric Power, ManufacturingIndustries

Requirements

Customer Focus: Extensive Experience - Facilitates creation of the 'right' products and services to resolve customer business issues; Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement; Advises others on creating customer focused environments; Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations; Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives; Communicates and models the criticality of customer focus as an organizational strategy
Decision Making and Critical Thinking: Working Knowledge - Applies an assigned technique for critical thinking in a decision-making process; Identifies, obtains, and organizes relevant data and ideas; Participates in documenting data, ideas, players, stakeholders, and processes; Recognizes, clarifies, and prioritizes concerns; Assists in assessing risks, benefits and consideration of alternatives
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit

Responsibilities

Consulting with the product groups, districts, and dealers in developing and implementing customer solutions designed to maximize product value and price
Designing correct business plan shortfalls and capitalizing on identified incremental sales opportunities
Resolving issues related to the products and overall commercial performance in the territory; Oversees PINS trends, demand fluctuations, and basic customer requirements
Developing new prospects, establishing customers, and finding opportunity to introduce an organization's products and services
Supports achievement of the business plan by monitoring the business and generating recommendations that contribute to both the short-term and long-term initiatives of these plans
Focus on Planned Maintenance in the Americas, which includes, but not limited to, fluids, filters, aftermarket parts kits, and batteries

Skills

Sales Support

Consulting

Planned Maintenance

Aftermarket Parts

Customer Solutions

Business Planning

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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