Sales Supervisor (Full-Time) at Rag & Bone

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fashion, RetailIndustries

Requirements

Style-savvy, people-centric, and hustle-happy mindset
Love for fashion and ability to thrive in a fast-paced environment
Ability to demonstrate best-in-class customer service techniques, clienteling standards, and sales interactions
Strong product knowledge
Understanding of rag & bone brand philosophy and lifestyle
Knowledge and adherence to all company policies and procedures
Ability to act as a leader and role model to Sales Associates
Capability to diffuse conflict and escalate when necessary

Responsibilities

Display best-in-class customer service techniques, clienteling standards, and sales interactions; ensure all staff on duty do the same
Meet store and metric goals
Grow and manage clientele
Support senior management with delivery of product knowledge to staff
Encourage and recognize opportunities for team selling
Partner with Visual Merchandising team on floor sets, window changes, and other projects as needed
Ensure the store is opened and closed each day according to company guidelines
Contribute to low inventory shrink and inventory accuracy by executing all inventory touch points
Accurately process Point of Sale transactions
Consistently act within core values of rag & bone
Appropriately diffuse conflict with team members and take ownership of contributions to team/store environment; escalate to management where necessary
Assist in tracking, monitoring, and communication of business results
Model and teach store associates to support a positive client-centric environment
Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere
Complete management-level operational tasks as needed

Skills

Key technologies and capabilities for this role

Sales SupervisionCustomer ServiceTeam LeadershipRetail ManagementSales GoalsService Standards

Questions & Answers

Common questions about this position

What is the pay range for the Sales Supervisor role?

The base pay ranges from $19-$21 hourly. Sales Supervisors are also eligible for the rag & bone Commissions Program and Incentive programs, which may increase total compensation.

Is this a remote position or does it require on-site work?

This is an on-site role at the rb/MIRAMAR Pop-Up location, as it involves ensuring a service-centric floor environment and attending to customers.

What skills are required for the Sales Supervisor position?

Key skills include best-in-class customer service, clienteling, sales interactions, product knowledge, team leadership, and meeting sales goals.

What is the company culture like at rag & bone?

rag & bone fosters a collaborative workspace that supports talent, creativity, and forward-thinking, with an inclusive environment emphasizing community, authenticity, employee connection, and equity.

What makes a strong candidate for this Sales Supervisor role?

Strong candidates are style-savvy, people-centric, hustle-happy individuals who thrive in fast-paced environments, love fashion, and can lead as a role model in service standards and sales.

Rag & Bone

Contemporary fashion brand for clothing and accessories

About Rag & Bone

Rag & Bone creates high-quality clothing, shoes, and accessories for men and women, focusing on an effortless urban style and expert craftsmanship. Their products are sold directly to consumers through their website and physical stores, allowing for a personalized shopping experience with expert stylists who help customers create customized looks. This tailored service enhances customer satisfaction and loyalty. Rag & Bone stands out from competitors by emphasizing quality, sustainability, and ethical practices, ensuring that their products are made with integrity. The company's goal is to provide stylish, well-made apparel while maintaining a commitment to customer satisfaction and responsible business practices.

New York City, New YorkHeadquarters

2002Year Founded

ACQUISITIONCompany Stage

Consumer GoodsIndustries

501-1,000Employees

Risks

Integration with Guess and WHP Global may disrupt operations and brand identity.

Andrew Rosen's leadership could lead to strategic shifts alienating existing customers.

Expansion into Tampa may face challenges from local competition and market saturation.

Differentiation

Rag & Bone combines British heritage with modern New York design.

The brand offers personalized styling services for a tailored shopping experience.

Rag & Bone is committed to quality, sustainability, and ethical practices.

Upsides

Partnership with Astound Commerce enhances online customer experience and DTC operations.

Guess and WHP Global's acquisition provides resources for market expansion and innovation.

New store in Tampa, Florida, captures a growing market and increases brand visibility.

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