Sales Ops - Order Management at Accenture

Heredia, Heredia Province, Costa Rica

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Consulting, TechnologyIndustries

Requirements

Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets
Knowledge of industry-specific sales processes and best practices
Strong attention to detail and accuracy in data entry
Excellent communication and interpersonal skills to interact with customers and internal teams
Proficiency in CRM and ERP systems
Understanding of basic supply chain logistics and order fulfillment processes
Ability to prioritize tasks and manage multiple orders simultaneously
Problem-solving skills to address customer concerns and resolve order issues
Proficient in Microsoft Office applications, particularly Excel
Previous experience in a customer service or sales support role, ideally within an order management function
Knowledge of inventory management and order fulfillment processes
Bachelor's degree (preferred)
Portuguese Level C1 (preferred)
Ability to establish strong client relationships (preferred)
Ability to manage multiple stakeholders (preferred)

Responsibilities

Receive and review customer orders, verifying accuracy of pricing, quantities, and delivery details
Enter orders into the company's CRM or ERP system, ensuring proper data entry and adherence to company policies
Identify and address any potential order discrepancies or issues, communicating with sales representatives as needed
Monitor order status throughout the fulfillment process, updating customers on delivery timelines and any changes
Communicate with warehouse and shipping teams to ensure timely order processing and dispatch
Respond to customer inquiries regarding order status, tracking information, and potential delays
Investigate and resolve order-related issues such as backorders, incorrect items, or shipping errors
Coordinate with relevant departments to address customer concerns and find solutions
Generate reports on order metrics like sales trends, delivery times, and backorder rates
Analyze data to identify areas for improvement and propose process optimization strategies
Ensure all order documentation is accurate and compliant with company policies and regulations
Maintain detailed order records and logs in the CRM system

Skills

CRM

ERP

Order Processing

Data Entry

Pricing Verification

Logistics Coordination

Customer Inquiries

Sales Collaboration

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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