Sales Operations Specialist

Employment Type: Full-time Location Type: Remote Salary: Not specified

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Position Overview

As part of the Sales Operations team, the overall goal of the Sales Operations Specialist role is to improve the performance of a B2B sales organization. You will partner closely with sales, marketing and client services to support a variety of initiatives that drive the sales process.

Key Responsibilities

• Provide user support to customer-facing teams, including questions, troubleshooting issues, and application resolution for Salesforce, Configure Price Quote (CPQ), and other sales processes and platforms, reports, and data quality.
• Partner with and train sales and client services teams to ensure high standards of data quality in Salesforce.
• Develop training materials for new hires and continuing education on SF process and best practices.
• Collaborate with the sales organization and other users to support Salesforce strategies, priorities, and roadmaps.
• Work together with team members on shared responsibilities, including:
  • Lead routing
  • Billing requests
  • Data quality initiatives
  • Research requests

Qualifications

• Bachelor’s degree is preferred.
• 3+ years of experience in a sales support/operations or sales role, preferably in a B2B sales environment.
• Advanced knowledge of Salesforce.com, CPQ, and electronic signature tools required.
• Knowledge of sales and marketing tech stack is preferred.
• Knowledge of sales principles, sales cycle, and process is preferred.
• Superior communication, problem-solving, and analytical skills.
• Experience with presenting to management.
• Ability to work independently, as well as part of a team, on multiple projects.
• Competent in Excel, PowerPoint, and Word.

Additional Information

Benefits:

• Medical, life, and dental insurance
• Asociación Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program
• And more.

Experian's Culture: Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering. Experian's people-first approach is award-winning, recognized by Great Place To Work™ in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 Stars). Check out Experian Life on social or our Careers Site to understand why.

Equal Opportunity Employer: Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Tags: #LI-ML2 #LI-Remote

Department: Sales & Business Development Industry: Financial Services