Sales Operations Specialist

Employment Type: Full-time Location Type: Remote Salary: $78,200 - $121,300 (base pay, plus equity, variable/incentive compensation, and benefits)

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Company Description

ServiceNow, founded in San Diego, California in 2004, is a global market leader transforming how work is done. We provide innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes, enabling organizations to work smarter, faster, and better. Join us as we pursue our purpose to make the world work better for everyone.

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Position Overview

The Sales Operations Specialist will support the forecasting process and advise the sales force in commercial sales transactions, aligned to several Americas regions and territories.

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Responsibilities

• Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy.
• Analyze and review current customer licensing, products, and usage to identify new revenue opportunities.
• Suggest creative pricing and payment solutions, balancing customer needs and pricing policies.
• Review Quotes and Order Forms for accuracy and completeness.
• Ensure all Orders are approved within pricing and discount policies.
• Interface with Deals Desk, Finance, and Legal as needed (e.g., for revenue recognition).
• Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.
• Support the sales organization’s requirement for customer licensing compliance.

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Qualifications

To be successful in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2-4 years of proven experience in Sales Operations within a software sales organization.
• Organized, with excellent attention to detail and the ability to work in a fast-paced environment.
• Proficient in PowerPoint, Word, and Excel.
• Experience with a CRM system.
• Experience in a role supporting Sales Representatives and Sales Territories.
• Strong listening, analytic, and organizational skills.
• Ability to prioritize to meet business needs.
• Effective communicator, both written and verbal.
• Team player with a positive attitude, ready to work in a fast-paced environment.
• Results-driven.

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Compensation and Benefits

• Base Pay: $78,200 - $121,300 (guideline, actual compensation may vary based on qualifications, skill level, competencies, and work location).
• Incentive Compensation: Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
• Benefits: Health plans (including flexible spending accounts), 401(k) Plan with company match, Employee Stock Purchase Plan (ESPP), matching donations, flexible time away plan, and family leave programs.
• Note: Compensation is based on the geographic location of the role and is subject to change.

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Additional Information

• Work Personas: ServiceNow embraces a flexible, distributed approach to work. Work personas (flexible, remote, or required in office) are assigned based on the nature of the work and assigned work location. Learn more here.
• Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. ServiceNow will also consider qualified applicants with arrest or conviction records.