Sales Operations Manager at Arrow Electronics

Denver, Colorado, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Electronics, DistributionIndustries

Requirements

Typically requires a minimum of 8 years of related experience with a 4-year degree; or 6 years and an advanced degree; or equivalent experience
In-depth knowledge and experience in relevant field
Ability to solve complex problems; takes a new perspective using existing solutions
Works independently; receives minimal guidance
Acts as a resource for colleagues with less experience
Uses best practices and knowledge of internal or external business issues to improve products/services or processes
Typically resolves complex problems or problems where precedent may not exist
Often leads the work of project teams; may formally train junior staff

Responsibilities

Manages and oversees the processing of sales orders ensuring accurate receipt and booking, tracking sales shipments, delivery, billing, and backlog activities
Provides internal sales reports and responds to inquiries regarding status of orders; resolves customer order difficulties
Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy
Manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service, and repairs are done with speed and accuracy; resolves all client/customer service delivery issues
Resolves escalated operational related issues including vendor concerns, contract reviews, new programs
Assigns, designs, and creates new processes for special services/programs for customers
Manages market research to determine special pricing for non-standard items ensuring appropriate profit margins are reached and maintained
Selects, develops, and evaluates personnel to ensure the efficient operation of the function; manages staff including personnel development, hiring, training; monitors and reviews work of staff
May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management

Skills

Sales Operations

Order Processing

CRM

RMA

Customer Retention

Market Research

Pricing Strategy

Personnel Management

Process Design

Contract Review

Quoting

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

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