Sales Operations Coordinator (AU IT Services, Hybrid) at Connectly

Mandaluyong, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

2-3 years of experience in a Sales Support role
Experience or background in the IT Services industry is preferred
Experience using Service Now is highly advantageous
Background in finance or contract management preferred
Understands the importance of early escalation and the ability to identify divergence from expected outcomes
Demonstrates the ability to take ownership of problems and see them through to satisfactory conclusions
Exceptional Customer Satisfaction skills for internal & external customers

Responsibilities

Demonstrate a clear understanding of contractual agreements and business rules
Ownership and tracking of contract to order entry through Service Now & ERP
Manage all stakeholders relating to this process, including Sales, Shared Services, FXGS, PS, CAM, and COFO
Check pricing meets Policy framework, request supporting information for NSPA (Non-Standard Pricing Agreement) submission, where applicable
Accurate Data entry of BAU Orders
Follow up with sales on any missing documentation or errors to be rectified
Engage with Sales as any Customer issues arise
Liaise with Sales / COFO / Installations / Client to ensure timely implementation and close of BAU Projects & Bulk orders
Support Project leads to facilitate any changes in scope / MACD requirements (TS updates / OMT Liaison)
Use Service Now Workflow System to identify the correct channel for resolution, forward information for issue resolution & follow through to completion
Attempt to identify root cause of issues & provide updates to Sales Operations Team Leaders & Managers where consistent & recurring errors arise
Monitor how individual Sales practices may impact the Customer experience & report to management for review
Improve visibility to Sales on order progression
Provide real-time updates on delivery and install timeframes, identify stock shortages as required

Skills

Key technologies and capabilities for this role

ServiceNowERPContract ManagementOrder EntryStakeholder ManagementData EntryPricing PolicyVoice of Customer

Questions & Answers

Common questions about this position

What is the work schedule for this Sales Operations Coordinator role?

The schedule is Monday to Friday from 7:00 AM to 4:00 PM PHT.

Is this a remote or hybrid position?

This is a hybrid position.

What experience is required for this role?

Candidates need 2-3 years of experience in a Sales Support role, with preference for IT Services industry background, Service Now experience, and finance or contract management.

What benefits are offered for this position?

Benefits include hybrid work, medical, dental coverage and life insurance from day 1, paid vacation and sick leave with quarterly conversion, competitive salary and annual appraisal, financial assistance, mandatory government benefits and 13th month pay, complimentary sleeping quarters and coffee, office fitness facilities, regular events, work-life balance, and career growth opportunities.

What salary can I expect for this Sales Operations Coordinator job?

This information is not specified in the job description.

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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