Sales Engineer - California

California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Biotechnology, SecurityIndustries

Requirements

Candidates should possess a Bachelor's degree or equivalent industry experience, with a minimum of 2-4 years in engineering or technical support, preferably within a technology discipline. A minimum of 3 years of business-to-business support experience is required. Applicants must be able to travel 50-75% of the time, including overnights and some weekends, with potential for short notice travel. Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and a thorough understanding of networking are essential. Background knowledge in information technology, networking, IP video compression technologies, security surveillance technologies, access control, and analog/IP cameras is necessary. CRM software experience and Network+ certifications are preferred.

Responsibilities

The Sales Engineer will serve as a primary technical contact for customers, providing expertise on product details, system design, training, and installation evaluations. Responsibilities include preparing and delivering sales presentations, assessing equipment needs and recommending system requirements, and developing and delivering training courses. The role involves providing customer feedback to product management and engineering, preparing cost estimates and site configurations, and driving improvements by analyzing cost-benefit ratios. Sales Engineers will maintain technical knowledge, identify market and technology strategies, investigate customer issues, and collaborate with marketing on technical content. They will also approve tradeshow equipment configurations, attend tradeshows as needed, create pre-sales engineering documentation, support project installations remotely or on-site, provide post-visit summaries, and communicate troubleshooting discoveries to the support department.

Skills

Sales Presentations

Project Management

System Design

Technical Support

Cost Estimation

Customer Needs Assessment

Product Training

Cloud Software Solutions

Video Management

Alarm.com

Integrated smart security solutions for businesses

About Alarm.com

Alarm.com offers smart security solutions for small to medium-sized businesses, integrating security, lighting, locks, video surveillance, and energy management into one app. This allows businesses to efficiently monitor and control their premises, benefiting from features like video monitoring and energy-saving smart thermostats. The company partners with authorized service providers to sell and install their systems, which come with low upfront costs and ongoing service fees. Alarm.com aims to provide comprehensive security management that helps businesses operate more effectively.

Tysons, VirginiaHeadquarters

2000Year Founded

$158.6MTotal Funding

IPOCompany Stage

Energy, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Pet Insurance

Educational Assistance Program

Company Equity

Risks

DIY home security systems could impact Alarm.com's market share.

Standalone security devices may attract customers away from ongoing service fees.

False alarms in security systems could affect customer satisfaction and retention.

Differentiation

Alarm.com integrates security, lighting, and energy management into a single app.

Their AI Deterrence technology offers advanced security features for tech-savvy customers.

They provide a cost-effective solution with low upfront costs and recurring service fees.

Upsides

The DIY home security market is projected to grow significantly by 2028.

32% of US households have a paid security service, offering market expansion opportunities.

Increased adoption of bundled services can boost customer acquisition and retention.

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