Sales Engineer - California

Sales Engineer - California Region

Position Overview

OpenEye, an innovator in the design and development of cloud-centric software solutions for commercial video management, is seeking a Sales Engineer to join our growing team supporting the California Region. This is a key role within the OpenEye sales organization, serving as a primary technical point of contact for customers regarding product details, system design, training, project deployment, and installation evaluations.

As a Sales Engineer, you will leverage your technical expertise to explain the specifications, requirements, functionality, and benefits of OpenEye's products and services in easily understandable terms. Your responsibilities may extend to both sales and technical support, including providing product quotes, client engagement, field troubleshooting, and after-hours support. You will uphold the OpenEye Code of Ethics and Business Standards.

Responsibilities

• Prepare and deliver general sales and project-specific presentations, both independently and in conjunction with a salesperson.
• Assess equipment needs for projects, considering existing equipment, new project requirements, and customer needs to determine system requirements and deliver recommendations.
• Develop, present, and record training courses for corporate and field training, as well as online distribution, for internal and external customers.
• Act as the "voice of the customer" to product management, engineering, and development teams.
• Prepare cost estimates and site configurations using blueprints, plans, and related customer documents, consulting with other professional and technical personnel.
• Drive improvements by analyzing cost-benefit ratios of equipment, supplies, or software applications within the customer's environment.
• Gain customer acceptance by developing potential cost reductions, revenue enhancements, and operational improvements.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify short and long-term strategies to address changes in the marketplace and technologies. Investigate customer and product issues and recommend solutions.
• Collaborate with marketing to create technical content for advertising campaigns and the website.
• Approve tradeshow equipment configuration and, in some instances, attend tradeshows to assist with setup, teardown, and booth staffing.
• Create and maintain pre-sales engineering documentation and factory pre-configuration documentation.
• Support project installations remotely or on-site.
• Provide post-visit summaries with action items to management and enter appropriate information into the CRM.
• Communicate troubleshooting discoveries to the support department.
• Perform all other necessary or assigned duties and responsibilities.

Minimum Job Qualifications

• Bachelor’s degree or equivalent industry experience.
• Minimum 2-4 years of engineering/technical support experience, preferably in a technology discipline.
• 3 years of "Business to Business" support experience.
• Ability to travel 50-75%, including overnight stays, some weekends, and occasionally on short notice.
• Proficient with Microsoft Office core products (Outlook, Excel, Word, PowerPoint) and a thorough understanding of networking.
• Background knowledge in information technology and networking, IP video compression technologies, security surveillance technologies and access control, and analog and IP camera knowledge.

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

Preferred Job Qualifications

• CRM software experience.
• Network+ certifications (or equivalent).