Sales Development Representative (SDR)

Position Overview

As a Sales Development Representative (SDR), you will focus on three core missions:

1. User Engagement: Help users and prospects navigate their Grafana journey by engaging with and listening to them to provide appropriate resources and guidance.
2. Business Development: Partner with the Sales Team to connect with influential people in target organizations, identify new business opportunities, and build the pipeline for company revenue goals.
3. Career Growth: Develop valuable, transferable skills to achieve your career goals.

By fulfilling these missions, you will contribute importantly to Grafana Labs’ community and business goals. We understand that our commercial success is linked to our open-source DNA and users’ success with our software. We seek team members who can leverage this connection and support the long-term health of our company.

In this role, you will balance reactive and proactive work, responding to inbound inquiries and outreaching to target accounts. You will need a detective mindset for research to craft thoughtful, value-add messaging and be confident driving business conversations on the phone. Utilizing AI as a tool to improve productivity is essential.

This is a demanding and rewarding role in a fast-paced and challenging environment. While our company is growing sustainably, we have much building and improving to do, working together with teammates from over 15 different countries. We are looking for driven, humble, technically curious people who embrace a team-first attitude and demonstrate extreme ownership. This is a great team to join, whether you are starting your career or pivoting into the tech industry. You will have managers and teammates who care deeply about you professionally and personally, and you will learn more than you thought possible.

Responsibilities

• Build and maintain knowledge of our technology, competitors, open-source ecosystem, and industry trends.
• Follow up on inbound leads effectively and efficiently.
• Proactively outreach to new leads within target accounts using a multi-channel approach (email, social, calling). Top SDRs are confident and effective on the phone.
• Utilize Salesforce and Grafana dashboards for lead and account management and research.
• Prioritize and customize outreach to target prospects and accounts via email and LinkedIn using research and data.
• Drive effective discovery conversations to understand users’ needs and goals, providing appropriate resources and communicating how Grafana can help.
• Consistently meet new business opportunity and pipeline targets.
• Collaborate with cross-functional teams such as marketing and sales to win as a team.

Requirements

• Located in California, Oregon, or Washington.
• Open to feedback and coaching, always looking for ways to improve.
• Clear and concise written and verbal communication style.
• Excellent organizational skills and the ability to prioritize many tasks and demands.
• Willingness and ability to take on any task, no matter how small or big, with a focus on quality.
• Resourceful and proactive in an environment that is constantly evolving.
• Driven by purpose and by winning with a team-first attitude.

Interview Advice

We want you to come prepared and succeed in our interview process. We aim to determine:

• Would you be successful if you were part of our team?
• Will you love working here and be a positive influence on your colleagues?
• Will you grow professionally and personally during your time here?

Company Information

Grafana Labs

Employment Type

[Employment Type Not Specified]

Location Type

[Location Type Not Specified]

Salary

[Salary Not Specified]