Sales Associate, Domain (Part-Time) at Away

Austin, Texas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, TravelIndustries

Requirements

An excellent communicator with a passion for people
Comfortable working with all types of personalities
Maintains cool under pressure
An effective and expedient problem-solver with a keen attention to detail
Creative and innovative; you love to build great new things that are fresh and unique while staying on brand
Agile, and motivated by a fast-paced and ever changing environment
Passionate about transforming travel for all (but that’s a given!)
Able to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift
Able to stand/be on feet for extended periods of time throughout the duration of a work shift
Able to bend, squat, twist, and reach as needed throughout the duration of a work shift

Responsibilities

Provide exceptional customer service to every person, every time
Deliver a memorable experience to each and every customer in a way that is uniquely Away
Represent the brand and our core values
Maintain the highest level of product knowledge and expertise. Help customers navigate through the shopping, product, and sales journey
Maintain the integrity of the space and uphold our visual standards
Work in-store programs and events as needed
Assist with any necessary processes and operations to keep the store alive and thriving

Skills

Key technologies and capabilities for this role

Customer ServiceProduct KnowledgeSalesRetail OperationsVisual MerchandisingProblem SolvingCommunication

Questions & Answers

Common questions about this position

Is this a remote or onsite position?

This is an onsite position requiring work in one of the company's stores.

Is this a full-time or part-time role?

This is a part-time position.

What skills and qualities are needed for this Sales Associate role?

Key qualities include being an excellent communicator with a passion for people, comfortable with all personalities, cool under pressure, an effective problem-solver with attention to detail, creative, agile in fast-paced environments, and physically able to lift up to 25 pounds and stand for extended periods.

What is the company culture like at Away?

Away fosters a community of travelers focused on innovation, transformative customer experiences, world-class service, and operational excellence, with a driven team that values travel, growth, and meaningful impact.

What should I know before applying for this position?

Even if you don't meet all qualifications, Away encourages you to apply as they'd love to hear from you; show passion for people, travel, and providing exceptional service in a fast-paced retail environment.

Away

Designs and sells high-quality luggage

About Away

Away designs and sells high-quality luggage and travel accessories aimed at modern travelers who appreciate both functionality and style. Their products include suitcases, bags, and various travel accessories that are practical yet aesthetically pleasing. Away operates on a direct-to-consumer model, selling products through their website and physical stores in major cities, which allows them to control the customer experience and offer competitive prices. They provide a 100-day trial period, free shipping, and returns to enhance customer satisfaction. Away has expanded its reach to several countries and also targets corporate clients through a gifting program. The company's goal is to transform the travel goods market by combining style and functionality while maintaining a strong focus on customer service.

New York City, New YorkHeadquarters

2015Year Founded

$210.1MTotal Funding

LATE_VCCompany Stage

Consumer GoodsIndustries

501-1,000Employees

Benefits

Medical, dental & vision insurance

Life and AD&D insurance

401(k) with a company match

Flexible spending, health savings & commuter benefits

PTO

Paid Parental Leave

Short & Long-term disability

Product stipends and recognition awards

Risks

Departure of key executive Mark Chou may impact leadership stability.

Competitors launching TSA-compliant products could erode Away's niche market advantage.

Significant discounts may impact perceived brand value and pricing strategy.

Differentiation

Away offers a 100-day trial period, enhancing customer satisfaction and loyalty.

Direct-to-consumer model allows Away to maintain control over customer experience.

Away's products combine functionality and style, transforming luggage into a statement piece.

Upsides

Away recognized as one of Fast Company's 'World's Most Innovative Companies'.

Growth in corporate gifting market expands Away's market reach.

Increased demand for compact and lightweight luggage benefits Away's product offerings.

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