Sales Ambassador (Diagnostics) at Abbott

Riga, Riga, Latvia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Diagnostics, Medical DevicesIndustries

Requirements

Bachelor's degree or equivalent experience required. Bachelor's/Engineering degree in bio-medical/electrical/mechanical/medical technology/biology/pharmacy or commercial is preferred
Preferred experience in Life Science Industry with an emphasis on managing and improving customer relationships
Experience in use of analytical and digital tools, new technologies/digital awareness
Ideally a proven track record in a similar position, supported by management and customer references
Strong relationship building and excellent communication skills
Fluent in local language and English
Willingness to travel within the responsible area (field-based position with on-site visits across Latvia and occasional support to other EU locations)

Responsibilities

Develop strategic growth plan at the territory level and leverage plan on daily basis
Execute account plan tactics to grow existing business
Work with customers to ensure the entire Abbott solution is being utilized as expected
Add solutions, including assays and digital, to help customers achieve strategic priorities and improve efficiencies
Act as Abbott point of contact for clients to handle any issues or support requests
Develop relationships with all relevant stakeholders such as Lab Director/Manager etc
Handle and provide solutions on reagent problems, document customer’s complaints and forward to 2nd level support. Follow up until resolution of issue
Monitor and provide immediate resolution to customer delivery problems, stock-out situations etc
Regularly inform customers about product changes and updates
Continue to manage post-sales customer support activities
Support renewal of existing business, with the enterprise team
Ensure that all activities are performed in compliance with quality system requirements
Maintain accurate and up-to-date data in internal systems

Skills

Key technologies and capabilities for this role

SalesAccount ManagementCustomer Relationship ManagementStrategic PlanningImmuno-AssayClinical ChemistryHematologyDigital SolutionsTerritory ManagementBusiness Development

Questions & Answers

Common questions about this position

What is the work arrangement for this Sales Ambassador role?

This is a field-based position requiring on-site visits across Latvia, with occasional support to other EU locations.

What are the required qualifications for this position?

A Bachelor's degree or equivalent experience is required, preferably in bio-medical, electrical, mechanical, medical technology, biology, pharmacy, or a commercial field.

What does the role involve in terms of customer support?

The role includes serving customers across all aspects excluding instrument repair, providing post-sales support, handling reagent problems and complaints, resolving delivery issues, and acting as the point of contact for clients.

What is the company culture like at Abbott?

Abbott emphasizes work that matters, career growth, learning opportunities, caring for yourself and family, being your true self, and is recognized as a great place to work for diversity, working mothers, female executives, and scientists.

What makes a strong candidate for this Sales Ambassador position?

Strong candidates are ambitious, well-motivated professionals with a relevant Bachelor's degree who can develop strategic growth plans, execute account strategies, build stakeholder relationships, and manage post-sales support while ensuring compliance.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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