Sales Ambassador - Core Lab Division (Ontario)

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is field based in Ontario, in the Core Lab Division. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

What You’ll Do

• Operate as primary account management contact with customer account; with a focus to improve economic profitability; increase customer loyalty; secure retention; and drive value expansion
• Be the representative of Abbott and the Core Diagnostics brand to the customer with emphasis on laboratory management. Will interact with Acquisition and Sales Specialist teams; Value Expansion Representative; Area/ Regional Marketing; Customer Support Center and Technical Service; Finance. This position is a very visible and will influence customer purchase decisions
• Accomplishes results individually, working remotely and in collaboration on teams and work groups
• Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget. Considers financial and customer implications as part of decision making. Acts as trusted partner and resourceful advocate to existing customers
• Drive Continuous Improvement Process with our current and future customers by utilizing Business Analytics platform for identifying insights from BI tool and data from Laboratory Information System, helping customer identify Operational optimization initiatives in their Lab and actively participate in implementing and measuring outcomes through AlinIQ Solutions
• Uses and contributes to data integrity of CRM Software (Salesforce.com) database of customer contacts and interactions, and use it daily to achieve sales effectiveness
• Exhibits high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers
• Monitor and maintains customer satisfaction through direct contact
• Adheres to safety guidelines; policies; procedures

RETENTION RATE

• Ensure instrument analytical turnaround time (Escalations related to uptime/repair/maintenance)
• Conduct Quarterly customer business review (Commercial and Service KPI reviews)
• Negotiate and define Service and Reagent contract Extensions and renewals for CC/IA and Hematology instruments and AlinIQ Solutions
• Manage customer relationship and thoroughly plan; prepare and follow up customer visits (pre-call plan; post-call notes)
• Identify customer training requirements
• Replenish and control inventory
• Build image and brand in eyes of customer
• “Sell” or reinforce Abbott’s total solution value offering
• Collect and transmit VOC (Voice of Customer)
• Creates account specific strategies to retain and grow the business

VALUE CREATION AND EXPANSION

• Drive menu expansion and Value creation (utilization of existing products; new product and new assay applications) based on Menu gap analysis and Instruments Utilization Analysis
• Price management
• Service sales
• Free of charge control
• Lifecycle management of product
• Order and CPR management
• Contract Life C