Sales Administration- US Shift at Fictiv

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, TechnologyIndustries

Requirements

Bachelor’s degree in Business Administration, Sales, Marketing, or related field
2+ years of experience in a sales support, admin, or customer service role
Strong verbal and written communication skills in English
Proficiency with Microsoft Office Suite, Google Workspace, and CRM tools
Ability to work independently, prioritise tasks, and meet deadlines
Flexibility to work at least 4–5 hours overlapping with U.S. business hours (EST/PST)
Preferred
Experience working remotely with international teams
Familiarity with U.S. business practices and customs

Responsibilities

Maintain and update CRM systems (e.g., Salesforce, Odoo) with accurate sales data
Prepare and process sales quotes, invoices, purchase orders, and contracts
Coordinate with internal teams (logistics, finance, operations) to support the sales cycle
Track order statuses, follow up on pending documentation, and support reporting needs
Manage sales documentation and ensure compliance with internal processes
Respond to customer inquiries via email, chat, or phone in a timely and professional manner
Assist customers with basic product information, order updates, and support requests
Escalate complex issues to relevant team members while maintaining clear communication
Build rapport with customers and represent the company with professionalism and warmth

Skills

Key technologies and capabilities for this role

Sales AdministrationCustomer ServiceAdministrative SupportCRMOrder Management

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this is a remote position based in India supporting the U.S. sales team.

What skills are required for the Sales Administrator role?

The role requires strong communication skills, attention to detail, a proactive approach, and experience maintaining CRM systems like Salesforce or Odoo.

What does the company culture at Fictiv look like?

Fictiv fosters a growth mindset with creative liberty and team support for bold ideas, surrounded by supportive teammates who challenge you to reach your potential through curiosity and passion. The team is built on collaboration, integrity, and innovation.

What are the key responsibilities of this role?

Key responsibilities include maintaining and updating CRM systems like Salesforce or Odoo, preparing sales quotes and invoices, coordinating with internal teams, tracking order statuses, and managing sales documentation.

What makes a strong candidate for this Sales Administrator position?

A strong candidate is skilled and detail-oriented with experience in sales administration, CRM management, and customer interactions, demonstrating a proactive approach to support U.S. sales operations.

Fictiv

Digital platform for custom parts sourcing

About Fictiv

Fictiv simplifies the sourcing of custom-manufactured parts for businesses across various industries, such as automotive and robotics. The platform connects clients with a global network of vetted manufacturing partners, allowing for low-volume production without the need for expensive tooling. Clients can receive instant quotes, have their parts analyzed for manufacturability, and get real-time updates on production status. Additionally, Fictiv offers consultation services where technical experts provide design optimization advice through chat or video calls. This approach makes Fictiv stand out from competitors by streamlining the custom parts procurement process and reducing supply chain risks.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$187.7MTotal Funding

SERIES_ECompany Stage

Consulting, Industrial & ManufacturingIndustries

201-500Employees

Benefits

Free catered lunch, snacks, and drinks

Learning and development stipend

Paid parental leave

Equity options

Wellness stipend

Paid volunteer days

Risks

New tariffs on imports could increase costs and disrupt Fictiv's supply chain.

Soft robotics market growth may intensify competition in custom parts manufacturing.

Expansion into Mexico may face challenges from regional political and economic instability.

Differentiation

Fictiv's OS streamlines custom manufacturing from quote to delivery efficiently.

Global network allows Fictiv to offer low-volume manufacturing without expensive tooling.

Fictiv's AI-powered platform provides instant quotes and manufacturability analysis.

Upsides

Expansion into Mexico enhances supply chain resilience and competitive pricing.

Integration of Carbon DLS technology boosts high-performance additive manufacturing capabilities.

Growing demand for low-volume custom manufacturing solutions benefits Fictiv's business model.

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