Sales Account Executive I at Dialpad

Pasig, National Capital Region, Philippines

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Customer CommunicationsIndustries

Requirements

3+ years of direct sales experience, selling Software as a Service (SaaS), preferably in the communications space (UCaaS and/or CCaaS)
Proven track record in achieving sales quotas and managing a sales pipeline
Strong English communication skills
Relationship-building skills to engage channel partners and prospects effectively
Familiarity with Salesforce, Outreach, and other sales enablement tools
High energy, adaptability, and a solution-oriented mindset
Able to establish rapport and gain situational awareness quickly in single-touch interactions with customers
Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions
Able to work in a HYBRID setup
Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions
Excellent internet connectivity required

Responsibilities

Own the full sales cycle: Manage leads sourced from marketing and channel partners, convert opportunities into sales, and achieve team revenue targets
Collaborate with Channel Partners: Act as the go-to resource for channel partners, helping them qualify leads and close deals
Build client-specific solutions: Develop tailored talk tracks and proposals that align with customer pain points and Dialpad’s offerings
Pipeline development: Partner with marketing and channel teams to identify new opportunities for growth
Continuous improvement: Participate in weekly 1:1 coaching sessions with your manager for deal strategy, forecasting, and professional development

Skills

Key technologies and capabilities for this role

SalesAccount ManagementRevenue GrowthChannel SalesLead ManagementSales ProcessClosing DealsCustomer CommunicationsAI SolutionsPartner Collaboration

Questions & Answers

Common questions about this position

What is the location for this Sales Account Executive I role?

The position is based in the Pasig City, Metro Manila Office.

What salary or compensation does this role offer?

This information is not specified in the job description.

What skills are required for the Sales Account Executive I position?

Candidates need 3+ years of direct sales experience selling SaaS, preferably in the communications space such as UCaaS and/or CCaaS.

What is the company culture like at Dialpad?

Dialpad fosters a collaborative team environment focused on making customers successful, with employees who are Scrappy, Curious, Optimistic, Persistent, and Empathetic, thriving on continuous evolution and high standards.

What makes a strong candidate for this Sales Account Executive role?

A strong candidate has 3+ years of SaaS sales experience, preferably in communications, and can own the full sales cycle, collaborate with channel partners, and participate in coaching for continuous improvement.

Dialpad

AI platform for customer engagement and collaboration

About Dialpad

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its key features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction (CSAT) scores to forecast client satisfaction. This platform serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model. Dialpad distinguishes itself from competitors through its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs like The Huddle Lab for young entrepreneurs. The company has received recognition from G2 in various categories, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Dialpad's goal is to leverage AI to improve customer service and sales effectiveness.

San Ramon, CaliforniaHeadquarters

2011Year Founded

$437.7MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget

Risks

Emerging AI-driven platforms could erode Dialpad's market share.

Integration challenges from Surfboard acquisition may disrupt operations.

Rapid AI advancements could render Dialpad's offerings obsolete if not updated.

Differentiation

Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.

Its AI-powered platform supports sales, customer engagement, and team collaboration effectively.

Dialpad's continuous innovation and fast feature releases set it apart from competitors.

Upsides

Dialpad's acquisition of Surfboard enhances its workforce management capabilities.

Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's credibility.

Launch of business-specific AI models provides a competitive edge in sales conversations.

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