Sales Account Eecutive, CcaaS Overlay at Dialpad

Pasig, National Capital Region, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, CommunicationsIndustries

Requirements

Multiple years of direct Contact Center (CCaaS) experience (whether Direct sales, Channel, or Customer Success)
Experience in a quota-carrying, specialized sales role
A passion for driving the adoption of new products
The ability to be a fearless conversationalist and a captivating storyteller
The eagerness to share learnings and coach others
Experience in an overlay role where success is as much about your actions as it is about developing the team you support
The ability to gather and deliver feedback on market needs and product dependencies to drive revenue growth
Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions
Able to work in a HYBRID setup (3x a week onsite)
Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions
Excellent internet connectivity is required

Responsibilities

Own a quota and the accountability for accelerating the adoption of our Contact Center platform
Support a frontline new business AE team by helping to reply to, qualify, pitch, and close Contact Center opportunities
Lead coaching sessions within the team to drive efficiency and share best practices
Communicate product needs and features to Sales, Product, and Engineering leadership
Provide weekly sales reports and revenue updates, highlighting wins, losses, and revenue attainment
Engage with Product Marketing and Product Managers to relay insights from the market and highlight product needs
Forecast and quantify gaps, risks, and opportunities to inform our Marketing, Product, and Sales strategies
Recommend operational changes to increase revenue performance and attainment

Skills

Key technologies and capabilities for this role

B2B SalesSaaS SalesContact CenterCCaaSQuota ManagementOpportunity QualificationSales PitchingDeal ClosingSales Coaching

Questions & Answers

Common questions about this position

Is this position remote or office-based?

The position is based in our Pasig City, Metro Manila Office.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for this Sales Account Executive role?

Required skills include multiple years of direct Contact Center (CCaaS) experience, experience in a quota-carrying specialized sales role, passion for driving new product adoption, ability to be a fearless conversationalist and storyteller, eagerness to coach others, and experience in an overlay role.

What is the company culture like at Dialpad?

Dialpad features a collaborative team environment focused on making customers successful, with employees who are Scrappy, Curious, Optimistic, Persistent, and Empathetic, thriving on continuous evolution and leveraging AI to refine skills and the platform.

What makes a strong candidate for this position?

Strong candidates have multiple years of CCaaS experience in direct sales, channel, or customer success, quota-carrying sales expertise, overlay role experience, storytelling skills, and a passion for coaching and driving product adoption.

Dialpad

AI platform for customer engagement and collaboration

About Dialpad

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its key features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction (CSAT) scores to forecast client satisfaction. This platform serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model. Dialpad distinguishes itself from competitors through its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs like The Huddle Lab for young entrepreneurs. The company has received recognition from G2 in various categories, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Dialpad's goal is to leverage AI to improve customer service and sales effectiveness.

San Ramon, CaliforniaHeadquarters

2011Year Founded

$437.7MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget

Risks

Emerging AI-driven platforms could erode Dialpad's market share.

Integration challenges from Surfboard acquisition may disrupt operations.

Rapid AI advancements could render Dialpad's offerings obsolete if not updated.

Differentiation

Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.

Its AI-powered platform supports sales, customer engagement, and team collaboration effectively.

Dialpad's continuous innovation and fast feature releases set it apart from competitors.

Upsides

Dialpad's acquisition of Surfboard enhances its workforce management capabilities.

Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's credibility.

Launch of business-specific AI models provides a competitive edge in sales conversations.

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