Responsibilities

The Risk Operations Specialist will execute Ramp's risk management policies on key customer management interactions, including payment holds, credit limit increase requests, and delinquency management for Ramp’s corporate credit card and bill pay products. They will provide a best-in-class customer experience while managing credit and fraud risk, effectively handling customer support requests over phone and email. The role involves working directly with internal and external stakeholders on documentation of processes and risk updates across the organization. The specialist will also own a critical piece of the feedback loop to improve customer user experience and partner with data analysts to develop KPIs and build monitoring dashboards.