Underwriting Manager, Risk Operations Management
MotiveSalary not specified
- Full Time
- Junior (1 to 2 years)
$92,100 – $140,700Compensation
Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Fintech, Data & AnalyticsIndustries
Requirements
Candidates must have a minimum of 2 years of experience in Credit Risk Management, Fraud Risk Management, or Underwriting. Experience within consumer, corporate, small business cards, payments, invoices, lending, or related industries is required. Excellent written and verbal communication skills are essential, along with a strong background in customer support via email. Investigative and critical thinking skills are necessary, and a BA/BS from an accredited university is required.
Responsibilities
The Risk Operations Specialist will execute Ramp's risk management policies on key customer management interactions, including payment holds, credit limit increase requests, and delinquency management for Ramp’s corporate credit card and bill pay products. They will provide a best-in-class customer experience while managing credit and fraud risk, effectively handling customer support requests over phone and email. The role involves working directly with internal and external stakeholders on documentation of processes and risk updates across the organization. The specialist will also own a critical piece of the feedback loop to improve customer user experience and partner with data analysts to develop KPIs and build monitoring dashboards.
Skills
Risk Management
Credit Risk
Fraud Risk
Data Analysis
Operational Initiatives
Customer Needs
Risk Vectors
Systematic Decisions
Ramp
Corporate card and spend management platform
About Ramp
Ramp provides a corporate card and spend management platform that helps businesses track expenses and save money. The platform allows finance teams to manage corporate cards, expense reports, and bill payments in one place, and it integrates with tools like Slack for added convenience. Ramp serves a wide range of clients, from large enterprises to creative agencies, and aims to reduce overall expenses through its comprehensive financial tools. Unlike competitors such as Amex and Brex, Ramp generates revenue through interchange fees on card transactions and subscription fees for advanced features. The company's goal is to streamline financial operations for businesses and help them achieve significant cost savings.
New York City, New YorkHeadquarters
2019Year Founded
$1,096.3MTotal Funding
SERIES_DCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees