Senior Card Fraud Investigator

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Candidates should have 4+ years of experience in monitoring and mitigating card fraud within a fast-paced FinTech environment. Familiarity with MasterCard Fraud Center or similar fraud management tools like Accertify or Falcon is necessary. The ability to modify SQL queries or write new ones for data analysis is also required. Successful candidates will be highly motivated self-starters comfortable working under minimal supervision in high-stakes situations and possess a passion for problem-solving and process improvement. Flexibility to work non-standard hours as needed is also a requirement.

Responsibilities

The Senior Risk Investigator will review and action card fraud alerts in MasterCard Fraud Center and internal monitoring queues. They will write and tune card decline/monitoring rules within MasterCard Fraud Center, including backtesting for customer friction trade-offs. Collaboration with the Disputes team to identify and respond to new fraud trends is expected, as is sending outbound customer communications regarding suspicious transactions. The role involves working with the Customer Support team to resolve customer inquiries related to risk-based card declines. Additionally, the investigator will partner with Risk Strategy, Risk Product, and Risk Engineering teams to build foundational elements of the Card Fraud program and create clear documentation for current processes, driving enhancements for efficiency.

Skills

Card Fraud

Transaction Monitoring

Fraud Detection

Risk Management

MasterCard Fraud Center

Rule Writing

Data Analysis

Customer Communication

Process Improvement

Documentation

Mercury

Banking services for startups and founders

About Mercury

Mercury provides banking services specifically designed for startups, regardless of their size or stage of development. Their offerings include free checking and savings accounts, debit and credit cards, and options for domestic and international wire transfers, as well as treasury and venture debt services. The platform is user-friendly, allowing founders to manage their finances with ease. What sets Mercury apart from traditional banks is its focus on the startup community, offering programs that connect founders with valuable resources and advice to help them succeed. The goal of Mercury is to empower startups by providing them with the financial tools and support they need to grow and thrive.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$146.8MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health, dental, & vision

Custom equipment setup

401(K) matching

12+ weeks paid parental leave

Book budget

Wellness benefits

Grocery budget

Paid lunch

Personalized callsign

Unlimited vacation policy (with mandatory minimum)

Risks

Mercury's decision to stop serving certain countries may lead to customer loss.

Integration challenges from the Teal acquisition could disrupt services.

Expansion into consumer banking might divert focus from core startup services.

Differentiation

Mercury offers both business and personal banking services, unlike many fintech competitors.

The company provides integrated financial management tools, enhancing startup operational efficiency.

Mercury's Raise program connects startups with investors, mentors, and other founders.

Upsides

Mercury secured a $100 million credit warehouse to expand its credit card business.

The acquisition of Teal enhances Mercury's financial management offerings for startups.

Mercury Personal expands market reach by attracting tech-savvy individuals.

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