Senior Card Fraud Investigator

About Mercury

Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking experience possible to simplify entrepreneurs' and business owners’ financial lives. We are looking to hire a Senior Risk Investigator on the Card Fraud team to help protect Mercury cardholders from unauthorized activity, all while balancing customer experience.

*Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A. and Evolve Bank & Trust, Members FDIC

Role Overview

As a member of the Card Fraud team, you’ll focus on performing high quality reviews of our transaction monitoring alerts, creating new loss mitigation rules and proactively identifying new fraud trends in transaction data. You’ll also be responsible for deeply understanding customer card usage and leveraging your knowledge to shape the policies, processes, and tools that support the broader Card Fraud program.

Responsibilities

• Review and action card fraud alerts in MasterCard Fraud Center and our internal transaction monitoring queue
• Write new or tune existing card decline/monitoring rules directly in MasterCard Fraud Center, and backtest rules to assess customer friction tradeoffs
• Collaborate with the Disputes team to understand and respond to new fraud trends that emerge from customer-reported unauthorized transactions
• Send outbound customer communications to notify customers about potentially suspicious/unauthorized transactions
• Work with the Customer Support team to resolve customer inquiries related to card declines due to risk rules
• Directly collaborate with Risk Strategy, Risk Product, Risk Engineering to help build foundational elements of Mercury’s Card Fraud program
• Write clear documentation on current processes, and drive process and tooling enhancements to maximize efficiency

Qualifications

• 4+ years of experience monitoring and mitigating card fraud in a high-paced, FinTech environment
• Familiarity with MasterCard Fraud Center or similar fraud management tools such as Accertify, Falcon, etc.
• Being a highly motivated self-starter who is comfortable working within a high stakes environment under minimal supervision
• The ability to modify SQL queries to leverage internal data for deeper investigations, or write your own!
• Loving problem solving and making product and processes more efficient
• Comfort working flexible hours to support business critical situations on an as-needed basis

Total Rewards

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $120,300 - 150,400 USD
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $108,300 - 135,400 USD
• Canadian employees (any location): CAD $113,700 - 142,100

Diversity & Belonging

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted.