Highnote

Senior Disputes Analyst

Remote

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Financial Services, Embedded Finance, PaymentsIndustries

Requirements

Candidates must have at least 5 years of experience in payment disputes or fraud risk management. They should possess analytical skills, be process-oriented with a creative mindset, and have an understanding of compliance regulations like Reg E and Reg Z, as well as card network rules. Strong communication skills are also essential.

Responsibilities

The Senior Disputes Analyst will monitor case queues, resolve escalations, and ensure adherence to service level agreements and compliance standards. Responsibilities include conducting quality audits, tracking recurring issues to drive improvements, partnering with Product, Risk, and Engineering teams to address edge cases, identifying and recommending improvements to tools and workflows, and maintaining operational dashboards with weekly summary reports.

Skills

Dispute Resolution
Operational Expertise
Critical Thinking
Process Improvement
Escalation Handling
Quality Assurance
Compliance
Payment Processing
Financial Services

Highnote

Issuer processor platform for card issuance

About Highnote

Highnote operates in the card issuance industry by providing an issuer processor platform that simplifies the process of issuing cards for businesses. The platform offers various services such as transaction data management, identity verification, fund tracking, and transaction control. It is designed to be flexible and customizable, allowing businesses to create card products that fit their specific brand and needs. Highnote's clients include financial institutions and retail businesses that require card issuance services, particularly those looking to launch card products quickly. The platform includes tools like a GraphQL API, Notifications, and SDKs to facilitate rapid development and integration. Unlike many competitors, Highnote focuses on streamlining the card issuance process while offering extensive customization options. The company's goal is to make it easier for businesses to issue cards and bring their products to market efficiently.

Austin, TexasHeadquarters
2020Year Founded
$90.5MTotal Funding
SEEDCompany Stage
Fintech, Financial ServicesIndustries
11-50Employees

Benefits

Unlimited PTO
Health, dental, & vision coverage
401k
Paid parental leave
Equity

Risks

AtoB and Mastercard's fleet card partnership poses competitive threat in trucking industry.
Marek Group's acquisition of HighNote may cause brand confusion and legal issues.
Skyscend and Visa's collaboration could increase competition in fintech space.

Differentiation

Highnote offers a modern card platform with embedded finance experiences.
The platform supports virtual and physical cards, enhancing customer engagement and loyalty.
Highnote's GraphQL API and SDKs enable rapid card product development and integration.

Upsides

Partnership with MassPay enhances global reach with support for 500 currencies.
Launch of Card Profiles allows personalized and innovative card solutions.
Collaboration with Fluz taps into social commerce and network-based rewards.

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