Risk Analyst II

Position Overview

• Location Type: Remote/Hybrid
• Job Type: Full-time
• Salary: Not specified

GoFundMe is seeking a skilled and passionate Risk Analyst to join its global operations team. This role is crucial for maintaining GoFundMe as a safe platform for donations by ensuring the authenticity of fundraisers and protecting against financial crimes and abuse. The Risk Identity team plays a vital role in safeguarding donors, fundraiser organizers, beneficiaries, and the company.

Requirements

• 2-5 years of experience in the payments or compliance industry.
• Knowledge of merchant processing behaviors.
• Understanding of global customer due diligence, AML, CTF, sanctions, beneficial ownership requirements, and Know Your Customer standards.
• Familiarity with how these apply to merchants and the broader financial ecosystem.
• Passion for staying updated on regulatory changes, industry guidance, and card scheme compliance.
• Ability to excel in individual metrics, adhere to Service Level Agreements, and maintain strong quality standards.
• Capable of contributing to the improvement of the team's operational performance.
• Ability to work with ambiguity, thrive in a dynamic environment with shifting priorities, and adapt quickly to process and policy changes.
• Empathetic with a strong customer-centric mindset.
• Ability to work effectively with a distributed global workforce and maintain communication while working autonomously.

Responsibilities

• Provide high-quality email and occasional phone support to customers and stakeholders to ensure fundraiser authenticity and safe fund delivery.
• Evaluate fundraiser and account attributes for unusual activity and escalate identified risks.
• Conduct customer due diligence reviews, focusing on sanctions and watchlist screening, Politically Exposed Persons (PEP), Counter-Terrorism Financing (CTF), and financial crimes.
• Perform due diligence and Know Your Business (KYB) reviews on organizations, including identity verification and watchlist management.
• Ensure compliance with GoFundMe's Terms of Service and applicable laws and regulations.
• Collect and analyze information on an organization’s governance, operations, and financial performance.
• Support the Trust & Safety team during global crises by setting up monitoring protocols and assisting affected customers.
• Collaborate cross-functionally with Compliance, Trust & Safety, Legal, Customer Operations, and payment processor risk teams.
• Respond to customer due diligence inquiries from Go To Market, Communications, and Public Affairs teams.
• Develop a deep understanding of risk-related issues on the platform.

Company Information

GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits, GoFundMe facilitates easy and safe fundraising. Since 2010, the GoFundMe community has raised over $40 billion.