Customer Onboarding Specialist
Canary TechnologiesFull Time
Entry Level & New Grad
Candidates should possess a Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent professional experience. A minimum of 1-3 years of experience in onboarding, underwriting support, compliance operations, or document management within the fintech, payments, or financial services industry is required. Familiarity with KYB, AML, PCI DSS, Nacha, and other regulatory frameworks is necessary, along with experience supporting structured, audit-ready workflows and working with external partners like card brands and processors. Exposure to AI tools used in business operations is also preferred.
The Associate Revenue Onboarding Specialist will collect and organize Know Your Business (KYB) documentation and supporting materials from new business clients. They will review submissions for completeness, accuracy, and compliance with underwriting, regulatory, and risk standards, utilizing AI-powered tools to streamline analysis and identify gaps. Responsibilities include compiling onboarding packages for review, coordinating with internal teams and external partners to resolve documentation issues, and tracking progress against team OKRs related to onboarding turnaround time and documentation accuracy. The specialist will ensure all submissions meet regulatory and partner-specific requirements, act as a liaison between stakeholders and external partners, and maintain accurate records in onboarding and CRM platforms.
Flexible payments platform for diverse transactions
PayNearMe provides a payments platform that allows customers to pay in various ways, including cards, ACH transactions, cash, and mobile payment methods like PayPal and Venmo. The platform is designed to enhance the payment experience for both customers and businesses, making it easy for clients such as consumer lenders and online gaming companies to collect payments. PayNearMe stands out by offering a secure cash payment service at over 60,000 retail locations, which simplifies the payment process for users who prefer cash. Additionally, the platform utilizes artificial intelligence to personalize customer experiences and improve bill pay. The company's goal is to create a seamless and user-friendly payment experience while generating revenue through fees charged to businesses for processing payments.