Revenue Ops Process & Tools - Intern at Skello

Paris, Île-de-France, France

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Hospitality, Retail, Healthcare, HR TechIndustries

Requirements

Profil école d’ingénieur ou de commerce en stage de fin d’étude intéressé(e) par les opérations, processus et l’optimisation / l’amélioration continue. Les stages de césure et reconversion seront aussi considérés
Rigueur, structure, organisation
Volonté d’améliorer en continue nos pratiques, processus et outils
Bonne communication écrite et orale
Etat d’esprit orienté Clients et Produit
Appétence et à l’aise avec les outils (Salesforce, Chargebee, Diabolocom, Looker), les données et les processus opérationnels
Bon niveau d'anglais

Responsibilities

Gestion et amélioration des processus et outils : être garant, gérer et répondre aux questions sur les processus et outils utilisés. Identifier des problèmes et opportunités d'amélioration des processus et contribuer à leur amélioration. Documenter les workflows et processus
Participer à la mise en place de nouveaux processus opérationnels : participer à la conception et à la mise en œuvre de nouveaux processus visant à améliorer l'efficacité des équipes Business de Skello (workflow, process, automatisation, etc.)
Gérer et optimiser la gestion quotidienne de nos outils : suivre et maintenir la qualité des données dans nos outils (Salesforce - notre CRM, Chargebee - notre outil de facturation, Diabolocom - notre outil de prospection téléphonique) via l’export, l’analyse, et la mise à jour
Participer à des projets transversaux : travailler aux côtés des équipes Revenue - Sales, Marketing, Customer Success, Onboarding - sur des projets transversaux d’optimisation et d’amélioration de l’efficacité de nos opérations

Skills

Key technologies and capabilities for this role

Data AnalysisProcess OptimizationProject ManagementCross-functional CollaborationOperational Tooling

Questions & Answers

Common questions about this position

What is the salary for this Revenue Ops Process & Tools Intern position?

This information is not specified in the job description.

Is this internship remote or does it require office presence?

This information is not specified in the job description.

What tools will I be working with in this internship?

You will manage and optimize tools including Salesforce (CRM), Chargebee (billing tool), and Diabolocom (phone prospecting tool), involving data export, analysis, and updates.

What team will I be joining in this role?

You will join the Ops Excellence team, which ensures Skello is as performant and efficient as possible across Sales, Marketing, Onboarding, Customer Success, Care, and more, through data analysis, process structuring, and cross-functional projects.

What kind of impact will this internship have?

You will have a key role with permanent contact with commercial, customer experience, and marketing teams, gaining a transverse view of business challenges and making concrete impact on operations and development.

Skello

Workforce management software for businesses

About Skello

Skello provides a software platform for workforce management that helps businesses manage employee scheduling, time tracking, payroll calculations, and human resources tasks. The platform is particularly useful for industries with complex scheduling needs, such as restaurants, retail, and healthcare. It allows managers and employees to easily communicate and coordinate schedules, which is especially beneficial for shift-based work and part-time staff. Skello operates on a subscription model, ensuring a consistent revenue stream while allowing for ongoing improvements to the service. With a high customer satisfaction rating of 4.5 out of 5 from over 2,000 reviews, Skello stands out for its user-friendly and collaborative approach to workforce management.

Paris, FranceHeadquarters

2016Year Founded

$49.6MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Risks

Emerging platforms with similar features at lower costs increase competition.

Rapid technological advancements require continuous platform updates, straining resources.

Stricter data privacy regulations necessitate increased investment in compliance measures.

Differentiation

Skello offers real-time management indicators like payroll and productivity.

The platform is user-friendly, facilitating seamless communication and coordination.

Skello's high customer satisfaction is reflected in its 4.5/5 rating from 2,000 reviews.

Upsides

Integration with AI-driven analytics enhances scheduling accuracy and efficiency.

Demand for flexible scheduling solutions is rising with remote and hybrid work models.

Mobile-first applications in workforce management increase user engagement and accessibility.

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