Endpoint Management Specialist
AledadeSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Mental Health, TechnologyIndustries
Requirements
- Bachelor’s degree or equivalent
- 2+ years experience in a high volume invoice processing role
- Prior experience with medical billing a plus
- Experience with Netsuite, Salesforce, G-Suite, and/or JIRA a plus
- Excellent attention to detail
- Planning, problem-solving and critical thinking skills to anticipate, avert, or resolve issues in staffing, scheduling and task allocation
- Excellent communication skills—both verbal and written, with an emphasis on quickly gaining trust
- Passionate about improving mental health care and excited by our mission of leveraging technology to scale access to evidence-based therapies
- Ability to innovate and creatively solve problems in a highly collaborative manner
- Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
- Ability to flourish in a fast-paced, rapidly changing environment
- Prior experience working in a technology environment a plus
Responsibilities
- Support order processing lifecycle, ensuring accurate end-to-end order management
- Coordinate communication with Sales, Customer Success and Product regarding order requests, and partner with cross-functional teams to ensure optimal efficiency and consistency
- Review customer configurations and accurately enter orders into the billing system according to customer agreements
- Reconcile invoice items and order processing to ensure all charges are captured correctly
- Maintain detailed customer account information related to invoice distribution
- Prepare and review final invoice documents for accuracy across various customers and billing frequencies
- Generate ad hoc invoices for non-standard items as needed
- Consolidate invoices for each billing cycle and distribute them to customers
- Collaborate with Customer Success on customer billing configurations and updates to account settings
- Review customer billing and invoicing inquiries, coordinating with stakeholders to resolve issues efficiently
Skills
order processing
invoicing
billing systems
customer reconciliation
cross-functional coordination
Salesforce
NetSuite
Lyra Health
Digital mental health care services for employees
About Lyra Health
Lyra Health offers mental health care services through a digital platform, primarily targeting businesses that want to support their employees. The company connects employees with a network of over 20,000 vetted mental health providers, offering services like therapy, coaching, and self-guided programs, accessible in-person or online. What sets Lyra Health apart is its concierge model, which provides personalized care and 24/7 support from care navigators. The goal is to improve employee wellness while helping businesses reduce healthcare costs.
Burlingame, CaliforniaHeadquarters
2015Year Founded
$671.3MTotal Funding
SERIES_FCompany Stage
Social Impact, HealthcareIndustries
1,001-5,000Employees
Benefits
Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
Financial rewards - Generous compensation, 401k, and equity options
Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays
Tech stipend - Monthly stipend to spend on technology needs
Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind
Risks
Increased competition from platforms like Ginger and Headspace Health.
Potential regulatory scrutiny over data privacy concerns with digital platforms.
Economic downturns may lead to reduced corporate spending on employee benefits.
Differentiation
Lyra Health offers a concierge member experience with personalized mental health care.
The company has a global network of 20,000 providers in over 200 countries.
Lyra's evidence-based approach results in 7x better outcomes than traditional plans.
Upsides
Lyra Health's partnerships with AT&T and CHA validate its market position.
The company has sustained a 26% reduction in healthcare costs over four years.
Lyra's expansion into teen mental health care addresses a growing market need.
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