Retail Sales Part Time at BJ's Wholesale Club

Henrietta, New York, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Acts with honesty and integrity
Maintains a friendly and positive attitude
Embraces inclusion and diversity, working collaboratively with respect
Understands how to access and read production and/or financial performance reporting for the department
Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card
Follows tax exempt/resale membership policies and procedures
Must be at least 18 years old for 401(k) eligibility (implied general eligibility)

Execute Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs
Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries
Provide excellent and efficient member service
Promote BJ’s value proposition regarding acquisition, retention, perks, and Member experience
Convert potential members by actively pitching all membership programs in accordance with company policies
Sell BJ’s membership products to potential new and existing members with high energy and determination
Drive toward goal achievement based on business benchmarks and results
Deliver superior customer service as first point-of-contact for membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look-up, and pick-ups
Monitor membership renewals and tax-exempt/resale status
Resolve Member concerns courteously and timely; escalate to PIC and MOD when necessary
Assist with BOPIC (Buy Online and Pick Up In Club) orders
Carry out job functions as assigned and support club policies, procedures, and compliance
Ensure a safe and positive environment; deliver GOLD Member Standards (Greet, Anticipate, Appreciate)
Maintain GOLD club standards daily, including stocking items, executing promotional plans, visible accurate signage, and keeping clean and organized