Retail Regional Manager at Fifth Third Bank

Indianapolis, Indiana, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Retail Banking, Financial ServicesIndustries

Requirements

Full responsibility and accountability for sales and service productivity, operations, and customer experience of a group of Financial Center and/or Bank Mart locations
Ability to engage locations to promote business growth through deposits, assets, fee-based services, and development/retention of consumer and business customers
Skills in evaluating employee performance, providing career growth opportunities, developing talent pools for staffing and succession planning, and rewarding accomplishments
Accountability for risk management by exchanging ideas, elevating concerns, following policies/procedures, and driving positive customer experience within the Bank's risk appetite
Consultative sales skills and ability to use appropriate tools to identify customer/prospect financial needs and recommend solutions
Ability to review and evaluate reports on branch activities (staffing, loans, deposits, overdrafts, charge-offs, audits) to meet profit/performance objectives
Understanding of profit planning, expense control, and participation in bank profit operations
Capability to evaluate prospects, notify managers/sales reps of opportunities, assist with loan processes, and approve/reject applications per authority
Active participation in community activities to build relationships
Adherence to Core Values, maintaining confidentiality of customer business
Ability to develop collaborative relationships with business partners for holistic customer financial assessments
Proficiency in inspecting documentation and reporting (household reports, financial center P&Ls, FNAs, credit queues, dashboards)
Timely response to customer inquiries/service issues (generally within 24 hours)
Understanding of staffing models and tools to ensure adherence
Facilitation of sales/staff meetings with participation from managers/business partners
Ensuring staff training for selling, cross-selling, and referring to meet sales goals
Ensuring adherence to bank policies and standard operating procedures

Responsibilities

Manage the sales function for assigned region, coach team members, and set example for collaborative sales environment
Coach to and lead defined sales/service processes using consultative skills to proactively identify needs and recommend solutions
Ensure consistent communication of goals (individual, job family, Financial Center) and hold staff accountable for results
Review/evaluate reports of branch activities to meet regional profit/performance objectives
Participate in bank profit operations through profit plan attainment and expense control
Evaluate regional prospects and notify Financial Center Managers/commercial sales reps of business development opportunities
Assist Financial Centers with loan processes, evaluating/approving/rejecting applications per authority
Actively participate in community activities to develop relationships benefiting communities
Maintain trust/responsibility by following Core Values and keeping customer business confidential
Develop/maintain collaborative relationships with business partners for holistic customer assessments
Inspect pertinent documentation/reporting to manage region (household reports, P&Ls, FNAs, credit queues, dashboards)
Respond to customer inquiries/service issues timely (generally within 24 hours)
Understand/utilize staffing model/tools to ensure region adheres to Financial Center staffing
Establish/facilitate regular sales/staff meetings promoting participation
Ensure staff receives training to sell, cross-sell/refer for sales productivity goals
Ensure bank policies and standard operating procedures are followed

Skills

sales management

team coaching

consultative sales

customer experience

risk management

operations management

staff development

succession planning

business development

deposits growth

fee-based services

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

Land your dream remote job 3x faster with AI

Try Jobo Free