Retail Customer Service Supervisor Full Time at BJ's Wholesale Club

Plymouth, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Strong business acumen through strategic thinking and data-driven decision-making
Ability to lead through change and model leadership competencies
Effective communication skills to provide teams with information, direction, and support
Skills to build high-performing teams by fostering collaboration, providing clear direction, and holding team members accountable
Capability to deliver results by setting clear expectations, following up consistently, and driving execution
Experience in developing talent and teams through collaboration, coaching, and empowerment
Strong leadership to foster trust, promote open communication, resolve conflicts constructively, and build inclusive relationships
Ability to teach, coach, and lead team development through training, feedback, and on-the-job coaching
Knowledge of promoting values-based culture, ethical decision-making, and inclusion
Skills to create a safe and collaborative environment with open communication and team trust
Ability to recognize and retain top talent by celebrating achievements and focusing on career growth
Understanding of GOLD Member Standards and key service behaviors (Greet, Anticipate, Appreciate - GAA; Fast, Friendly, Full, Fresh, Clean; Listen, Apologize, Solve, Thank - LAST)

Responsibilities

Provide leadership and direction within the club, driving club performance for managed departments
Directly lead Front End Leads (FELs), Cashiers, and Membership Sales Ambassadors
Ensure consistent execution of policies and procedures
Maintain a positive member service experience
Achieve Grand Opening Look Daily (GOLD) standard club conditions
Lead audit compliance efforts
Drive collaboration with Business Partners (BPs)
Oversee certification and training for operational excellence
Develop talent and foster a culture of growth through coaching and empowerment
Display leadership by promoting trust, open communication, and resolving conflicts
Support team engagement through teaching, coaching, and on-the-job development
Drive a values-based culture emphasizing strategic thinking, ethics, and inclusion
Ensure daily execution of GOLD Member Standards and reinforce key service behaviors across the club
Monitor member engagement and department execution for a premium shopping experience
Resolve member concerns and support team in delivering satisfaction

Skills

Key technologies and capabilities for this role

LeadershipTeam ManagementCustomer ServiceRetail OperationsAudit ComplianceTalent DevelopmentPolicy ExecutionMembership Sales

Questions & Answers

Common questions about this position

What benefits does BJ's Wholesale Club offer?

BJ's offers weekly pay, eligible free BJ's Inner Circle and Supplemental memberships, generous time off including vacation, personal, holiday, sick, bereavement, and jury duty leave, benefit plans with three medical plans, HSA, two dental plans, vision, flexible spending, and a 401(k) with company match (eligibility varies).

Is this a remote position or does it require working in a club?

This is a full-time in-club position requiring presence within the BJ's Wholesale Club location to lead teams and manage operations.

What leadership skills are required for the Member Experience Supervisor role?

Key skills include strong business acumen, strategic thinking, data-driven decision-making, effective communication, building high-performing teams, talent development through coaching, and delivering results consistently.

What is the company culture like at BJ's Wholesale Club?

BJ's fosters a collaborative and inclusive environment where team members can learn, grow, and be authentic selves, with a focus on developing talent, continuous learning, open communication, trust, and high-performing teams.

What teams does the Member Experience Supervisor lead?

The role directly leads Front End Leads (FELs), Cashiers, and Membership Sales Ambassadors.