Retail Customer Service Associate Part Time at BJ's Wholesale Club

Stoughton, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols
Reviews and maintains the AP Alert Binder according to AP standards
Understand how to access and read production and/or financial performance reporting for your department
Acts with honesty and integrity
Maintain a friendly and positive attitude
Embrace inclusion and diversity, by working together with collaboration and respect
At least 18 years old for 401(k) eligibility

Responsibilities

Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner
Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary
Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items
Records register receipt discrepancies and notifies front line to immediately rectify the situation
Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
Ensure the execution of the repack awareness guidelines by inspecting known repack articles
Monitor member and visitor traffic entering and exiting the club
Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures
Maintains high standards of safety for members and team members
Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building
Carry out job functions and responsibilities as assigned
Support the application of club policies, procedures and compliance
Ensure a safe and positive environment for our members and each other
Work as a team to achieve goals and deliver GOLD club standards daily
See the connection between consistent execution and the positive impact it can have on the business

Skills

Key technologies and capabilities for this role

Customer ServiceMerchandise ProtectionLoss PreventionRetail OperationsComplianceTeamworkCommunication

Questions & Answers

Common questions about this position

What benefits are offered for this part-time position?

Benefits include weekly pay, eligibility for free BJ's Inner Circle and Supplemental memberships, generous time off programs like vacation, personal, holiday, sick, bereavement leave, and jury duty, benefit plans such as three medical plans, HSA, dental, vision, flexible spending, and a 401(k) with company match (eligibility varies by position and age).

Is this a full-time or part-time role?

This is a part-time position.

What skills or qualities are important for this role?

Key qualities include delivering superior customer service, resolving member concerns courteously, maintaining honesty and integrity, embracing inclusion and diversity, working collaboratively as a team, and upholding club policies and GOLD Member Standards.

What is the company culture like at BJ's Wholesale Club?

BJ's offers a collaborative and inclusive environment where team members can learn, grow, and be authentic selves, with a commitment to outstanding service, flawless execution, accountability, innovation, and delivering GOLD club standards.

What makes a strong candidate for this customer service associate role?

Strong candidates demonstrate superior customer service skills, ability to resolve concerns courteously, commitment to safety and positivity, teamwork, and understanding of club policies and performance reporting.