Retail Customer Service Associate Part Time at BJ's Wholesale Club

Revere, Massachusetts, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Clear understanding of merchandise protection procedures and shrink alert protocols
Ability to review and maintain the AP Alert Binder according to AP standards
Knowledge of BEST procedures (bottom of the cart, electronics, self-checkout, and thanking the member), including cross-checking merchandise to register receipts and verifying high dollar value items
Ability to audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
Understanding of repack awareness guidelines for inspecting known repack articles
Ability to monitor member and visitor traffic entering and exiting the club
Knowledge of Electronic Article Surveillance (EAS) response procedures
Ability to inspect team members', members', and vendors' bags, backpacks, briefcases, and lunch boxes
Commitment to safety standards for members and team members
Friendly and positive attitude, with speed and agility in task execution
Team-oriented, with ability to collaborate, embrace inclusion and diversity, and work with honesty and integrity

Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner
Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary
Follow BEST procedures, record register receipt discrepancies, and notify front line to rectify situations immediately
Ensure execution of repack awareness guidelines by inspecting known repack articles
Respond to EAS alarms according to established procedures
Maintain high standards of safety for members and team members
Carry out job functions as assigned, support club policies, procedures, and compliance
Act with honesty and integrity, lead with the member in mind, and escalate concerns as appropriate
Ensure a safe and positive environment for members and team members
Commit to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Work as a team to deliver GOLD club standards daily, including grand opening look, clean and organized inside and out
Understand and access production and/or financial performance reporting for the department