Retail Customer Service Associate Part Time at BJ's Wholesale Club

Revere, Massachusetts, United States

BJ's Wholesale Club Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Retail, WholesaleIndustries

Requirements

  • Clear understanding of merchandise protection procedures and shrink alert protocols
  • Ability to review and maintain the AP Alert Binder according to AP standards
  • Knowledge of BEST procedures (bottom of the cart, electronics, self-checkout, and thanking the member), including cross-checking merchandise to register receipts and verifying high dollar value items
  • Ability to audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
  • Understanding of repack awareness guidelines for inspecting known repack articles
  • Ability to monitor member and visitor traffic entering and exiting the club
  • Knowledge of Electronic Article Surveillance (EAS) response procedures
  • Ability to inspect team members', members', and vendors' bags, backpacks, briefcases, and lunch boxes
  • Commitment to safety standards for members and team members
  • Friendly and positive attitude, with speed and agility in task execution
  • Team-oriented, with ability to collaborate, embrace inclusion and diversity, and work with honesty and integrity

Responsibilities

  • Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner
  • Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary
  • Follow BEST procedures, record register receipt discrepancies, and notify front line to rectify situations immediately
  • Ensure execution of repack awareness guidelines by inspecting known repack articles
  • Respond to EAS alarms according to established procedures
  • Maintain high standards of safety for members and team members
  • Carry out job functions as assigned, support club policies, procedures, and compliance
  • Act with honesty and integrity, lead with the member in mind, and escalate concerns as appropriate
  • Ensure a safe and positive environment for members and team members
  • Commit to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
  • Work as a team to deliver GOLD club standards daily, including grand opening look, clean and organized inside and out
  • Understand and access production and/or financial performance reporting for the department

Skills

Key technologies and capabilities for this role

Customer ServiceMerchandise ProtectionLoss PreventionRetail OperationsComplianceTeam CollaborationSafety Procedures

Questions & Answers

Common questions about this position

What benefits are offered to part-time Retail Customer Service Associates at BJ's Wholesale Club?

Benefits include weekly pay, eligibility for free BJ's Inner Circle and Supplemental memberships, generous time off programs like vacation, personal, holiday, sick, bereavement leave, and jury duty, benefit plans such as three medical plans, HSA, dental, vision, flexible spending, and a 401(k) with company match (eligibility varies by position and age).

Is this Retail Customer Service Associate position remote or on-site?

This information is not specified in the job description.

What skills are required for the Retail Customer Service Associate role?

Key skills include delivering superior member service, resolving concerns courteously, maintaining honesty and integrity, embracing inclusion and diversity, working collaboratively as a team, and ensuring a safe and positive environment.

What is the company culture like at BJ's Wholesale Club?

BJ's offers a collaborative and inclusive environment where team members can learn, grow, and be authentic selves, with a commitment to outstanding service, flawless execution, accountability, innovation, speed, agility, and daily GOLD Member Standards.

What makes a strong candidate for this part-time position?

Strong candidates demonstrate superior customer service skills, ability to resolve member concerns promptly and courteously, commitment to team collaboration, honesty, integrity, and maintaining a safe, positive environment while upholding club policies and GOLD standards.

BJ's Wholesale Club

About BJ's Wholesale Club

N/AHeadquarters
N/AYear Founded
N/ACompany Stage

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