Customer Service Representative
Beyond FinanceFull Time
Entry Level & New Grad
Northborough, Massachusetts, United States
Key technologies and capabilities for this role
Common questions about this position
Benefits include weekly pay, eligibility for free BJ's Inner Circle and Supplemental memberships, generous time off programs like vacation, personal, holiday, sick, bereavement leave, and jury duty, benefit plans such as three medical plans, HSA, dental, vision, flexible spending, and a 401(k) with company match (eligibility varies by position and age).
This is an in-person retail position at BJ's Wholesale Club locations, involving monitoring entrance and exit activity and providing customer service to members.
Key skills include delivering superior customer service, resolving member concerns courteously, maintaining honesty and integrity, embracing inclusion and diversity, and working collaboratively as a team.
BJ's offers a collaborative and inclusive environment where team members can learn, grow, and be authentic selves, emphasizing flawless execution, accountability, teamwork, innovation, and commitment to outstanding member service.
Strong candidates demonstrate a friendly and positive attitude, ability to resolve member concerns quickly, commitment to safety and GOLD Member Standards like Greet, Anticipate, Appreciate, and experience delivering fast, friendly service while upholding club policies.