Retail Customer Service Associate Part Time at BJ's Wholesale Club

Northborough, Massachusetts, United States

BJ's Wholesale Club Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Retail, WholesaleIndustries

Requirements

  • Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols
  • Reviews and maintains the AP Alert Binder according to AP standards
  • Understand how to access and read production and/or financial performance reporting for your department
  • Acts with honesty and integrity
  • Maintain a friendly and positive attitude
  • Commitment to GOLD Member Standards (Greet, Anticipate, Appreciate - GAA)
  • Embrace inclusion and diversity, working with collaboration and respect

Responsibilities

  • Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner
  • Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary
  • Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items
  • Records register receipt discrepancies and notifies front line to immediately rectify the situation
  • Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
  • Ensure the execution of the repack awareness guidelines by inspecting known repack articles
  • Monitor member and visitor traffic entering and exiting the club
  • Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures
  • Maintains high standards of safety for members and team members
  • Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building
  • Carry out job functions and responsibilities as assigned
  • Support the application of club policies, procedures, and compliance
  • Ensure a safe and positive environment for members and each other
  • Work as a team to achieve goals and deliver GOLD club standards daily (Grand opening look: Clean and organized, inside and out)

Skills

Key technologies and capabilities for this role

Customer ServiceMerchandise ProtectionLoss PreventionRetail OperationsTeam CollaborationComplianceSafety Procedures

Questions & Answers

Common questions about this position

What benefits are offered for this part-time position?

Benefits include weekly pay, eligibility for free BJ's Inner Circle and Supplemental memberships, generous time off programs like vacation, personal, holiday, sick, bereavement leave, and jury duty, benefit plans such as three medical plans, HSA, dental, vision, flexible spending, and a 401(k) with company match (eligibility varies by position and age).

Is this a remote or in-person role?

This is an in-person retail position at BJ's Wholesale Club locations, involving monitoring entrance and exit activity and providing customer service to members.

What skills are needed for the Retail Customer Service Associate role?

Key skills include delivering superior customer service, resolving member concerns courteously, maintaining honesty and integrity, embracing inclusion and diversity, and working collaboratively as a team.

What is the company culture like at BJ's Wholesale Club?

BJ's offers a collaborative and inclusive environment where team members can learn, grow, and be authentic selves, emphasizing flawless execution, accountability, teamwork, innovation, and commitment to outstanding member service.

What makes a strong candidate for this part-time role?

Strong candidates demonstrate a friendly and positive attitude, ability to resolve member concerns quickly, commitment to safety and GOLD Member Standards like Greet, Anticipate, Appreciate, and experience delivering fast, friendly service while upholding club policies.

BJ's Wholesale Club

About BJ's Wholesale Club

N/AHeadquarters
N/AYear Founded
N/ACompany Stage

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