Retail Customer Service Associate Part Time at BJ's Wholesale Club

Milford, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Ability to carry out job functions and responsibilities as assigned
Support the application of club policies, procedures, and compliance
Act with honesty and integrity, lead with the member in mind, and escalate concerns as appropriate
Ensure a safe and positive environment for members and team members
Embrace inclusion and diversity through collaboration and respect
Work as a team to achieve goals, move with speed and agility, innovate, and adapt
Maintain a friendly and positive attitude
Clear understanding of merchandise protection procedures and shrink alert protocols
Understand how to access and read production and/or financial performance reporting for the department

Responsibilities

Perform merchandise protection procedures and monitor entrance and exit activity
Provide superior customer service to members, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner
Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary
Review and maintain the AP Alert Binder according to AP standards
Follow BEST procedures (bottom of the cart, electronics, self-checkout, and thanking the member), including cross-checking merchandise to member register receipts and verifying high dollar value items
Record register receipt discrepancies and notify front line to immediately rectify the situation
Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
Deliver service excellence through all points of contact, resolve and deescalate member concerns
Ensure execution of daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate)
Work as a team to deliver GOLD club standards daily, including grand opening look, clean and organized inside and out

Skills

Key technologies and capabilities for this role

Customer ServiceMerchandise ProtectionLoss PreventionRetail OperationsPolicy Compliance

Questions & Answers

Common questions about this position

What benefits are offered to part-time team members at BJ's Wholesale Club?

Benefits include weekly pay, free BJ’s Memberships, generous paid time off, flexible health benefits, 401(k) with company match, and employee stock purchase plan, though eligibility varies by position.

Is this a full-time or part-time position?

This is a part-time position.

What skills or qualities are important for this Retail Customer Service Associate role?

Key qualities include honesty, integrity, customer focus, ability to resolve concerns, teamwork, speed and agility, positive attitude, and commitment to safety, inclusion, and GOLD Member Standards.

What is the company culture like at BJ's Wholesale Club?

The culture emphasizes teamwork, purpose, opportunity, flawless execution, accountability, inclusion, diversity, collaboration, innovation, and delivering GOLD club standards with a member-first focus.

What makes a strong candidate for this position?

Strong candidates demonstrate customer service excellence, ability to monitor activities and perform merchandise protection, commitment to club policies and GOLD standards, and a team-oriented mindset with a positive attitude.